The 3 Keys to Unlock Your Operational Performance

Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs). more

Google Chose to Win .APP in an ICANN Auction for $25m - Why?

For those who don't know, there are typically 3 methods of resolving contention sets in the new gTLD world... Given that Google is a portfolio applicant of over 100 gTLDs why did it elect to go for an ICANN Auction and make all details of the auction public? Disclosure of the winning bid by Google certainly makes a statement, it's very newsworthy, but does it serve Google's purposes, since it is in other contention sets for some popular strings and a bar has been set? more

Your App Is Increasingly Paranoid

In Canada at the moment a fight has been engaged between Bell Canada, a major carrier, and a recent decision of its regulator, the CRTC, concerning whether the CRTC (the Commission) made the correct decision when it said that the underlying transport system was "telecommunications", while the "app" that was carried was "broadcasting". The decision appealed from (the Klass decision) is important because it marks the first time the CRTC has made a decision on the idea that lies at the core of Internet thinking: that an application floats on top of transport layers. more

Choose a gTLD for Love or for Added Value?

The decision to bid for a new gTLD can be driven by reason or by love. Either the applicant practices strategic and financial valuation, or the applicant falls for an idea implicit in the gTLD. The second group had better be very lucky or have some motivation besides profit. They enjoy little chance of economic viability. Worse, they follow up their poor initial selection with similar bad calls about their marketing message. more

The DNS Still Isn’t a Directory

Back in the mid 1990s, before ICANN was invented, a lot of people assumed that the way you would find stuff on the Internet would be through the Domain Name System. It wasn't a ridiculous idea at the time. The most popular way to look for stuff was through manually managed directories like Yahoo's, but they couldn't keep up with the rapidly growing World Wide Web. Search engines had been around since 1994, but they were either underpowered and missed a lot of stuff, or else produced a blizzard of marginally relevant results. more

Minimum Disclosure: What Information Does a Name Server Need to Do Its Job?

Two principles in computer security that help bound the impact of a security compromise are the principle of least privilege and the principle of minimum disclosure or need-to-know. As described by Jerome Saltzer in a July 1974 Communications of the ACM article, Protection and the Control of Information Sharing in Multics, the principle of least privilege states, "Every program and every privileged user should operate using the least amount of privilege necessary to complete the job." more

Could Net Neutrality be to Investments in the Internet What AT&T’s Regulation was to Bell Labs?

As the FCC moves forward with its plans to regulate the internet in the U.S., it's worth taking a look at what's happened when the government has regulated other innovative industries. As a facilitator of innovation, I've always been fascinated with the history of Bell Labs. Bell Labs was once thought of as the source of most modern innovations... The work done at Bell Labs built the foundation for modern invention leading to phones, space exploration, the internet, music distribution, cell phones, radio and television and more. more

The Dot Green gTLD and the Domain Name Delusion That Foretells General gTLD Disaster

I admire Annalisa Roger. I know from my single email interaction with her that she means well. Nonetheless, dot Green apparently ranks below 330 in the list of operational new gTLDs with an apparent total of 117 domains, give or take a few. Why is this the case? It seems to me that dot Green is one the few new gTLDs that actually deserves support... The notion that most generic gTLDs [like dot Green] are already positioned to accommodate brand channel partners such as this or that 'brandchannel.green' is illusion. more

Dictators Could Rule the Internet: A Response to Robert McDowell and Gordon Goldstein

The Obama administration's proposals to regulate the Internet according to common carrier rules have set off a storm of opposition from carrier interests, whose scale and reach have been impressive. The arguments they muster are fatuous and deceitful. The Internet is not what the carriers own or have created; the Internet is what they seek to extract money from. "Regulating the Internet" is not the issue; regulating the carriers is. more

A History of Disruptors: Or How the U.S. Government Saved the Internet from the Telcos

Kenji Kushida is a scholar at Stanford University, who has written a most explanatory overview of how America came to dominate cyberspace, through computer companies. He traces the evolution of the Internet to a series of actions taken by the US government to limit the power of the telephone companies. Kushida looks at the USA, Europe and Japan from the perspective of what happened when telephone monopolies were broken up and competition introduced in the 1990s. more