Broadband Providers: What are the Implications of Virtual Reality?

Broadband service providers take note, personal virtual reality (VR) platforms are going to reshape the industry sooner than you think. We've seen a constant stream of VR-related news coming from major industry tradeshows, online broadband publications, and even broadband CEO blog posts. I'll try to generalize their comments succinctly: personal VR platforms are expected to bring massive sales, huge increases in bandwidth consumption, and dramatic shifts in subscriber quality expectations. more

How Much Are You Losing to Internal Fraud?

Think your organization is exempt from in-house network abuse? Think again. A CFCA Global Fraud Survey of communication service providers found that dealer fraud was one of the top five methods of fraud, costing $US 3.35 billion annually. In this scenario, customer service representatives (CSRs) or administrators with access to account information may upgrade friends or family to a premium service package or even provide free access to services. more

The 3 Keys to Unlock Your Operational Performance

Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs). more

So You’ve Got Some Big Data, but Now What?

As Internet connection continues on a steady path of becoming a ubiquitous commodity in mature markets, we saw an eruption of big data tracking and analysis software in 2014. But what are operators going to do with all this new information? And how can they turn data into revenue? To start with, providers need more than just a data measurement tool. They need a solution that can analyze real-time data and then automate processes to optimize their networks and improve their subscribers' experiences. more

What’s the Best IPv6 Transition Option for You?

After decades of talk, the time for IPv6 has finally arrived. There are several transition options available, but whatever approach you choose, the challenge will be to make sure that your subscribers don't experience a reduction in quality of service. IPv4 is likely to co-exist with IPv6 for some time, so a native dual-stack migration strategy will be the best transition option for most providers... With dual-stack mode, there is no disruption to the service if a client requests an IPv4 address. more

Cable in China

I'm writing this piece on the plane on my way back to Vancouver after a 12-day trip in China. I've written about China before, and every time I go, I understand and appreciate this complex country and culture a little more. If you think China is "up and coming," well, you might want to go and take a look for yourself. To be honest, I think they are already here. more

The Year Ahead: Predictions for 2013

I recently talked about the top trends of 2012. Well, now it's time for me to look into my crystal ball and predict the future. I believe that this year we'll see great developments when it comes to TR-069. I know you'll say that this was a trend last year, but I'm confident that 2013 is the year that this protocol will really shine. more

Looking Back on 2012: What’s in our Rearview Mirror?

Well, 2012 is almost over, and we can now reflect on the major events that hit our industry this year. If I had to choose the top three trends from the past 12 months, they would have to be: 1. Over-the-top (OTT) services; 2. IPv6 deployments (finally!); 3. TR-069 adoption. Let's examine each of these in more detail. more