6 Reasons a Billing Solution Won’t Cut It for Service Fulfillment

You don't always need to dazzle consumers -- but you do need to deliver what they want, when they want it, or else risk being left behind. The crux of service activation is to provide requested services to the subscriber in the shortest possible timeframe. The rise in multi-play service offerings can sometimes make this goal difficult, with service fulfilment involving multiple back-end components, including billing, provisioning, activation, monitoring, and diagnostics, as well as different technology types. more

An Open Letter to All New TLD Operators

As many of you will know from my previous posts, I'm pretty passionate about our new TLD industry and genuinely believe we are all working towards a goal that will provide something truly special for future generations to embrace. However, speaking candidly (as is the Australian way), I think we'd all agree that there is much to do to get new TLDs into the mainstream in a timely manner. And as new TLD applicants, we all have a responsibility to work together to ensure the success of our industry for years to come. more

Electronic Frontier Foundation Tells ICANN to Delete URS from .Travel

The Electronic Frontier Foundation (EFF) has just told ICANN to drop the notion of applying the Uniform Rapid Suspension (URS) dispute resolution system to .Travel and other legacy gTLDs without undertaking a full Policy Development Process (PDP). In a June 12 letter, EFF stated: ICANN should not apply URS to the .travel domain, or to any additional domains, by the unaccountable means of staff inserting new conditions into the renewal of the registry operator's contract. Rather, the public policy implications of such a move demand that a full PDP be undertaken first.  more

SpaceX Files Application with FCC to Offer Internet Access Via Satellite Constellation

SpaceX, the private space company headed by Elon Musk, has filed an application with the US FCC (Federal Communications Commission) as part of a preliminary plan to launch a network of satellites providing Internet access around the globe. The application submitted last week (May 29th), outlines two satellites initially to be launched by Space Exploration Technologies Corporation (SpaceX), and later expanding to 6-8 trial satellites that will be in orbit for 6-12 months. more

Rodney Joffe Wins a Well-Deserved Mary Litynski Award

Every year M3AAWG gives an award for lifetime work in fighting abuse and making the Internet a better place. Yesterday at its Dublin meeting they awarded it to Rodney Joffe, who has been quietly working for over 20 years. I can't imagine anyone who deserves it more. more

8 Things to Look for in a Registrar Automation Platform

In today's world, domain name registrars play a very important role in the functioning of the domain name ecosystem. This is in stark contrast from the Registry-dominated industry most of us have been used to seeing over the past decade. After the introduction of New gTLDs, Registrars have been elevated to a strategic and important pedestal because they're the first contact point to end customers of domain names. more

How to Maximise Registrations Through Effective Registrar Relationships

There are some surefire ways to get channel engagement and drive registrations, but doing what everyone else is doing is not going to cut it in the world of new TLDs. Successful Registrar engagement requires an investment of time far in advance of what some Registry Operators appear to be expecting, both in terms of ongoing relationship management as well as continually providing tools which make it easier for Registrars to sell your extension over other TLDs. more

Fadi’s Resignation, Sepp Blatter’s Resignation - Others Should Consider Resigning as Well…

Fadi Chehade, the incumbent President and CEO of the Internet Corporation for Assigned Names and Numbers (ICANN), on 21 May 2015 announced his intention to leave ICANN by March 2016. No actual reasons were given for his summary and unexpected decision to stop being the head of an organization that he has led since 2012 -- against the background that Fadi Chehade had recently received an ICANN Board-approved contract extension up till 30 June 2017; together with a slate that has a long list of things to do with many uncompleted assignments. more

The Role of the Internet in the UN Sustainable Development Goals

We see the Internet as a critical enabler for sustainable development. Our vision is that it can unlock human capabilities and we are committed to working with all stakeholders to fulfill the Internet's development potential. To that end, next week in New York the United Nations will be convening an Expert Group Meeting on "Advancing a Sustainable Information Society for All". The Internet Society (ISOC) has been invited to participate to this discussion among other experts. more

FIFA Scandal is Bad News for Obama Administration and U.S. Proponents of ICANN Internet Transfer

The headlines surrounding bribes and corruption within FIFA are an ominous sign for those in the United States, especially the White House, who are advocating for the transfer of control of the main root zone of the Internet to the Internet Corporation for Assigned Names and Numbers ("ICANN"). Specifically, these charges against FIFA are undermining the public's trust in quasi-government organizations like FIFA, ICANN, the United Nations and the International Olympic Committee ("IOC") (to name a few), that operate outside the purview of a national government. more

Notes from NANOG 64

The North American Network Operator's Group held its 64th Meeting in San Francisco in early June. Here's my impressions of some of the more interesting sessions that grabbed my attention at this meeting... At the start of the year, the US FCC voted to reclassify Broadband Internet access services under Title II of the US Telecommunications ACT -- effectively viewing Internet access providers as common carriers, with many of the rights and responsibilities that goes with this classification. more

EuroDIG Sessions on Friday, June 5, about Cybersecurity, Network Neutrality, IANA, Access and More

What do Europeans interested in Internet policy think about cybersecurity, network neutrality, IANA, improving Internet access and other topics? Tomorrow the second day of the European Dialog on Internet Governance (EuroDIG) 2015 in Sofia, Bulgaria, will cover all those topics and many more. I've listed some of the sessions that either I or my Internet Society colleagues are participating in. I will personally be involved as a panelist on the two sessions about cybersecurity. more

Competing Processes Obfuscate Internet Policy-Making in India

Net Neutrality has become a hot topic in India, following a brief but high-profile national debate instigated by a consultation paper from the Telecom Regulatory Authority of India (TRAI) that solicited views on what net neutrality is, and whether regulations protecting it are needed in India. The paper also hinted at possible regulation of all kinds of online services (like Skype, Uber, or Google) in the future. But no-one could have predicted what happened next... more

Rapidly Changing Triple and Quadruple Play Business Models

It is interesting to follow what is happening with triple and quadruple play broadband prices in competitive markets. Through triple and quadruple play, customers are increasingly getting more services for the same money. As most fixed telecoms markets are still largely monopolistic in nature, basic access charges remain high; but good prices are even available in markets with healthy wholesale competition, if one shops around. more

Facebook and PGP

Facebook just announced support for PGP, an encrypted email standard, for email from them to you. It's an interesting move on many levels, albeit one that raises some interesting questions. The answers, and Facebook's possible follow-on moves, are even more interesting. The first question, of course, is why Facebook has done this. It will only appeal to a very small minority of users. Using encrypted email is not easy. more