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Product Manager at Incognito Software Systems
Joined on March 8, 2016
Total Post Views: 16,632
| About |
Ronan has worked in OSS service management product development for over 15 years and considers his ability to listen and understand customer requests to be his greatest strength. As product manager, Ronan strives to provide an easy-to-use, centralized service management solution that meets customers’ requirements.
Except where otherwise noted, all postings by Ronan Bracken on CircleID are licensed under a Creative Commons License.
How much visibility do you have over service activation processes? For many service providers, the answer to that question is bleak. The sad truth is that visibility over service activation processes, including errors and misconfigurations, is lacking in many Tier 3, Tier 2, and even Tier 1 organizations. Today's operators often turn to multiple siloed systems when attempting to ensure that services are activated accurately, on time, and are working as promised. more
Zero-touch provisioning (ZTP) -- whatever does that mean? Of course, it is another marketing term. I think the term "closer to zero touch provisioning" is probably better, but CTZTP -- as opposed to ZTP -- is a bit more of a mouthful. Whenever I hear language like this that I'm not familiar with, I get struck by a bolt of curiosity. What is this new and shiny phrase that has just appeared as if from nowhere? more
Over the years, most communication service providers will build up their information systems bit by bit. Every so often as new services are required, a new process and vendor product is installed. Several years later, there can be many legacy processes and vendor products chosen and designed by many different people. Generally, each implementation team is diligently aware of these legacy processes and vendor products. But in a lot of cases the whole enterprise architecture becomes very convoluted and complicated. more
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