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Voice over IP (VoIP) represents a sharp break from the traditional telephony. The story of VoIP is important in helping us think beyond the simplistic framing of a "digital transition". The first stage of any technology is emulating the old. Indeed, digital telephony was just like traditional analog telephony -- just FBC (Faster, Better Cheaper) but not fundamentally different. Merely changing from analog to digital isn't transformational in itself. But it creates the opportunity for transformation. more
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