The American Customer Satisfaction Survey (ACSI) was released earlier this summer that ranks hundreds of companies that provide services for consumers. Historically cable companies and ISPs have fared poorly in these rankings compared to other businesses in the country. The running joke reported in numerous articles about this survey is that people like the IRS more than they like their cable company (and that is still true this year). more
Linda Hardesty wrote an interesting article in FierceNetwork that asks the question, "What if, in ten years, young people don't subscribe to fixed broadband at all?" Her story is based on a U.K. research group that predicts that within ten years, there will be a lot of young people who will never have subscribed to a landline broadband product. more
According to news sources Google's fiber-to-the-home service is expanding to four additional cities: Atlanta; Nashville, Tennessee; Charlotte and Raleigh-Durham, North Carolina. Google Fiber currently is available in Kansas City, Austin, Texas and Provo, Utah. At a price tag of $80 per month, the service offers speeds around 10 times greater than that of the average Internet connection. more
When Russia invaded Ukraine, SpaceX had around 2,000 satellites in orbit. It was clear from the first day of the war that a low-Earth orbit (LEO) constellation of around 2,000 satellites would be a valuable military and civilian asset. The first truckload of Starlink terminals arrived in Ukraine on February 28, 2022, four days after the invasion. By March 19, there were 5,000 terminals in Ukraine and 150,000 active daily users by May 2nd.China and Taiwan have both seen the strategic value of 2,000 Starlink satellites. more
It's clear that even before the turn of this century that the big telcos largely walked away from maintaining and improving residential service. The evidence for this is the huge numbers of neighborhoods that are stuck with older copper technologies that haven't been upgraded. The telcos made huge profits over the decades in these neighborhoods and ideally should not have been allowed to walk away from their customers. more
Analysis from Point Topic's recent reports on global broadband tariffs has revealed a significant gap in residential and business tariffs worldwide. Clearly businesses are paying more for their services than residential consumers but the relative differences in the ratios is more marked than might be expected. The first thought is that they are paying for more bandwidth and that is true to an extent. more
As telecom networks grow more interconnected, local outages can now trigger regional or national disruptions. A recent article by Ookla outlines five critical steps operators must follow to prevent small faults from cascading into systemic failures. more
In a previous post, I asked whether electronically steered antennas (ESAs) would replace parabolic antennas in satellite ground stations. I read a few articles suggested by others and by Google search, used some common sense, produced a list of advantages of ESAs, and concluded that it was likely they would eventually replace parabolic antennas for many applications. more
SpaceX, the leading provider of commercial launches in the United States, is subject to FAA regulations and must provide safety data prior to any attempt at launch. Last year, SpaceX performed a record 61 launches, with 34 of them primarily for the Starlink program. more
Despite early dismissals from cable giants, consumer demand and real-world use cases proved the value of gigabit broadband. Today, slow uploads and strategic pricing continue to signal an industry reluctant to embrace speed. more
Google and Facebook, two companies that generally stay on the other side of the Net Neutrality debate, have told reporters they will be participating in the July 12th net neutrality protest. more
Google today announced the launch of its "ultra-high speed" Internet access in Kansas City as part of its Google Fiber project... "Google Fiber is 100 times faster than today's average broadband. No more buffering. No more loading. No more waiting. Gigabit speeds will get rid of these pesky, archaic problems and open up new opportunities for the web."
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Stephen Shankland reporting in CNET: "In a new effort to bring Internet access to the world's billions, Google, US and UK government organizations, and a raft of high-tech partners on Monday announced the Alliance for Affordable Internet..." more
Google Fiber is pushing the boundaries of internet speed with the testing of its 20 Gigabit product. After successful trials in domestic settings, the tech giant is now taking its ultra-fast service to educational and professional organizations to further test its capabilities. more
A lot of the money being spent on broadband infrastructure today is trying to solve the digital divide, which I define as a technology gap where good broadband is available in some places but not everywhere. The technology divide can be as large as an entire county that doesn't have broadband or as small as a pocket of homes or apartment buildings in cities that got bypassed. more