Featured Blogs

Network Down? Don’t Forget the Angry Subscribers

Whether you're a service provider or subscriber, a broken connection is an ugly situation. Operators need to shift resources to diagnose and fix the problem. Subscribers must find another way to get back online and continue with their business. And with the proliferation of cloud storage and Internet-based communication platforms, Internet connectivity is now a necessity for many. So when a disruption occurs, the angry calls are guaranteed. more

Key Success Factors for Top-Level Domains: An Evaluation Grid

It isn't always easy to explain the whys and wherefores of domain name market trends. Major indicators such as growth are usually generalised, given that they are based on data common to all stakeholders, but the causes behind fluctuations are hard to pin down. And structural causes need to be separated from cyclical ones, which may be the source of major variations, as was the case with the domaining waves in China, without actually reflecting long-term market trends. more

Four Crucial Questions to Ask When Considering Telecom M&A

Many industries have gone back to pre-COVID days but not telecom or their supporting technology partners. In fact, the pandemic gave a modern-day meaning to the decades-old iconic long-distance campaign to "reach out and touch someone." With so many months (and even years) of remote and isolated living, telecom audio and voice communications became the heroes of the era, bringing us together and forever changing our options in socializing and doing business. more

Experience is Paramount at the 2017 ANGA COM

Right as May turned into June, we joined thousands of attendees at the latest edition of ANGA COM in Cologne, Germany. Over the course of three days, I had the opportunity to listen and gain insights on the challenges faced today in the industry. As we're already aware, data consumption and demand continue to march upwards. This is further evident by the sheer amount of FTTx-related vendors and solutions present at the show. Cable service providers can look at DOCSIS 3.1 or tilt their HFC towards FTTx. more

Coronavirus Online Threats Going Viral, Part 2: Marketplaces

In the midst of the coronavirus crisis and the partial or total quarantines happening around the world, more people are turning to eCommerce for their purchases. This, combined with the increased demand for healthcare and healthcare-related products, is causing surges of activity on online marketplaces. Perhaps least surprising is the growth in the number of listings for cleaning and hygiene products (e.g., hand sanitizer), as well as facemasks... more

Unleashing the Potential of Internet Governance Professionals

Internet Governance is a complex and constantly evolving field that touches upon many aspects of the global digital landscape. It encompasses everything from technical standards and protocols, to policy and regulatory issues, to the social, economic, and cultural impacts of the internet. With such a wide range of stakeholders and interests at play, it's no wonder that the community of Internet Governance professionals is so diverse. more

Remote Learning and Preschoolers

A recent article in the MIT Technology Review described the benefits that remote learning can bring to preschoolers. The article described a study by the MacArthur Foundation that has not yet been peer-reviewed. The research described the results of bringing preschool to Syrian refugees. more

Adding ZONEMD Protections to the Root Zone

The Domain Name System (DNS) root zone will soon be getting a new record type, called ZONEMD, to further ensure the security, stability, and resiliency of the global DNS in the face of emerging new approaches to DNS operation. While this change will be unnoticeable for the vast majority of DNS operators (such as registrars, internet service providers, and organizations), it provides a valuable additional layer of cryptographic security to ensure the reliability of root zone data. more

Broadband Deserts

Perhaps it's because the death of Queen Elizabeth has been everywhere in the news, but somebody sent me an article from the BBC from 2008 where then Prince Charles warned that the lack of rural broadband in the UK was going to eventually result in broadband deserts. The now King Charles III was quoted as saying that lack of broadband puts too much pressure on the people who live without broadband and that if a solution wasn't found... more

Telehealth Successes: American Medical Association Presents Impactful Case Studies

The American Medical Association fully supports telehealth. The group now has gathered enough evidence of the effectiveness of telehealth and touts the advantages of telehealth to its member physicians. There are still a few ongoing issues involving compensation, privacy, liability, and of course, rural patients without broadband access. more

Fast-Moving Technologies Need Bottom-Up Standards

Technical standards typically are not something we think about: they simply make things work. Credit for this goes to the innovators who ensure that the technical standards needed to make many of our devices work together are robust and effective. Given how central telecommunications and information and communications technologies (ICTs) are to our economies and to how we live, it is crucial that they function as expected. Standards enable interoperability, as well as functionality, reliability, and safety. more

Can Digital Human Rights Be Sustained in an Evolving UN?

Are Human Rights, both traditional and digital, at risk of becoming an empty promise? (a) The political environment for Human Rights has notably deteriorated since the United Nation's (UN) Universal Declaration of Human Rights (UDHR) in 1948. How have things changed? more

How Regional Internet Registries Should Adapt to Current Markets

Outdated policies at Regional Internet Registries hinder the efficient transfer and leasing of IP addresses, driving up internet costs in emerging markets and limiting innovation. A faster, more inclusive governance model is urgently needed. more

Website Security: Are Quantum Computers Going to Hack My Website?

No. Now, thank you for your attention. Last year, some security researchers were discussing a doomsday scenario, that without investing in quantum encryption, there would soon be no way to feel secure over the Internet. (I would add, that a feeling of security over the Internet is misleading at best.) Allow me to break down some of these security peculiarities, which could be worrisome. more

Keeping Telecom Sales Teams Motivated During Chaotic Times

Across all industries, the supply chain crisis has become a new way of life for companies and consumers. For telecom providers, not only are hardware systems delayed, but furthermore, the worker shortage has played a role in software development and service operations. From a slowdown of new innovation to delays in maintaining existing offerings, telecom sales teams are faced with longer and longer pipelines, leading to delays in commission checks. more