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VoIP Services Market Nears $50 Billion Mark

Market research firm Infonetics Research this week released VoIP and UC Services and Subscribers, a market share and forecast report that includes two Business VoIP Service Provider Scorecards that will be published later this year, and an IP Centrex Provider Tracker highlighting deployments by provider, region, service, and platform.

The VoIP service market weathered the economic turmoil of the last couple of years, and, with increasing customer adoption, reached $49.8 billion in 2010 (compared to $34.8 billion in 2008). While the residential services segment remains the largest of the market at 69% of total revenue, business VoIP services are growing at faster rates; a notable example: SIP trunking had a breakout year with 143% revenue growth in 2010.

VoIP services market highlights:

• Infonetics Research forecasts the combined business and residential/SOHO VoIP services market to grow to $74.5 billion in 2015

• Managed IP PBX business VoIP service revenue is expected to more than double from 2010 to 2015

• NTT of Japan retains its leadership as the world’s largest residential VoIP service provider, followed by Comcast and France Télécom

• The fastest growing segments of the VoIP services market are SIP trunking and hosted UC telephony

• The number of residential VoIP subscribers increased 19% in 2010 to 157 million worldwide

• Based on healthy demand for cloud-based services, the number of seats for IP Centrex and hosted UC services grew 20% in 2010

By Paul Budde, Managing Director of Paul Budde Communication

Paul is also a contributor of the Paul Budde Communication blog located here.

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