The American Customer Satisfaction Survey (ACSI) was released earlier this summer that ranks hundreds of companies that provide services for consumers. Historically cable companies and ISPs have fared poorly in these rankings compared to other businesses in the country. The running joke reported in numerous articles about this survey is that people like the IRS more than they like their cable company (and that is still true this year). more
In September 2020, I wrote a post on a proposed 56-kilometer link between the ARCOS undersea cable and the north coast of Cuba, near Havana. The Trump-appointed Justice Department Committee for the Assessment of Foreign Participation in the United States Telecommunications Services Sector was to conduct a 120-day security review of the proposal. more
It's that time of the year for me to get out the crystal ball and peer into 2021... The FCC Will Have Egg on its Face from the RDOF Grants. The reverse auction was a disaster in many ways, with a lot of the money going to companies that can't possibly do what they promised or companies that largely intend to make a profit by pocketing a lot of the grants. The FCC will have a chance to rectify some of the problems during the review of the long forms... more
The Internet Society today published the results of a study that demonstrates the far-reaching economic and societal benefits of establishing Internet Exchange Points (or IXPs) in emerging markets.The study, commissioned by the Internet Society and conducted by independent strategy and research consultancy, Analysys Mason, examined the critical cost and performance benefits of IXPs in Kenya and Nigeria - two sub-Saharan countries that have been on the leading edge of Internet growth in Africa. more
At a staggering $100 billion dollar valuation and reported 900 million users, Facebook represents a massive presence in the global economy. From an Internet infrastructure perspective, Facebook also ranks amongst the largest of the "hyper giants" generating a significant share of daily global Internet traffic. This blog explore Facebook's size in terms of its Internet traffic contribution. more
Russian submarines and spy are reported to be aggressively operating near vital undersea cables that carry global Internet communications, according to a story in the New York Times. The issue is raising concerns among some American military and intelligence officials regarding the possibility that Russians might be planning to attack those lines in times of tension or conflict. more
SpaceX, the leading provider of commercial launches in the United States, is subject to FAA regulations and must provide safety data prior to any attempt at launch. Last year, SpaceX performed a record 61 launches, with 34 of them primarily for the Starlink program. more
In a significant service disruption early Thursday, AT&T's network experienced widespread outages, affecting cellular service and internet connectivity for users across the United States. According to the tracking site Downdetector, the issues began around 4 a.m. ET, with over 32,000 reports of outages, which surged to more than 71,000 by 8 a.m. ET. more
All of the major ISPs that were enforcing data caps have lifted those caps in response to the COVID-19 crisis. This includes AT&T, Comcast, Cox, Mediacom, and CenturyLink. All of these companies justified data caps as a network management tool that was in place to discourage overuse of the network. That argument no longer holds water if these ISPs eliminate them during a crisis that is overtaxing networks more than we are likely to ever see again. more
T-Mobile and Starlink made a joint announcement recently about an arrangement where Starlink will enable voice and texting capabilities to T-Mobile cellphones by the end of 2023. This is a service that would work with existing cell phones and would supposedly kick in when a phone can't find a signal from a cell tower. Starlink said the technology would be enabled by new satellites that have significantly larger antennae than the current satellites in the constellation. more
The Wall Street Journal is reporting that antitrust enforcement in telecommunication is being ramped up by the Obama Administration, after relatively lax times. In a piece entitled Telecoms Face Antitrust Threat it indicates that investigators are weighing up the roles of the large carriers and whether they are abusing the market power amassed under the Bush Administration. more
Paul Budde writes: According to the Office of National Statistics in the UK, 85% of the population are regular internet users. With advances in internet technology, individuals and businesses are becoming increasingly more reliant on having instant access to high speed broadband. Statistics show that 69% of UK internet users would be put off from purchasing a home if it did not have a high speed internet connection. more
It's clear that even before the turn of this century that the big telcos largely walked away from maintaining and improving residential service. The evidence for this is the huge numbers of neighborhoods that are stuck with older copper technologies that haven't been upgraded. The telcos made huge profits over the decades in these neighborhoods and ideally should not have been allowed to walk away from their customers. more
President Obama has threatened to veto a backdoor attempt by a Republican-backed bill that would undermine net neutrality protection measures. The "No Rate Regulation of Broadband Internet Access Act", or H.R. 2666, proposes to prohibit the Federal Communications Commission (FCC) from regulating the rates charged for broadband Internet access service. more
Have you ever purchased a new electronic device, taken it home, excitedly unwrapped it and switched it on, only to discover that something is wrong and you need to phone customer support? This scenario is all-too-common in the broadband services industry, and unfortunately, it's usually the service provider who takes the blame. New customers will often purchase gateways from third parties or redistributors without knowing that the device's firmware is out of date. more
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