Have you ever purchased a new electronic device, taken it home, excitedly unwrapped it and switched it on, only to discover that something is wrong and you need to phone customer support? This scenario is all-too-common in the broadband services industry, and unfortunately, it's usually the service provider who takes the blame. New customers will often purchase gateways from third parties or redistributors without knowing that the device's firmware is out of date. more
Last week we investigated how rich data derived from TR-069 can be used to optimize the service quality of a single access point (AP) within the subscriber premises. Often a service provider will control multiple APs within a multi-dwelling unit, university campus, or other public space. This opens up new doors for optimizing service quality - instead of simply optimizing a single AP, you are now able to control other APs in the vicinity as well. more
Starlink has quietly updated its business broadband offerings. The original plan for businesses was $500 per month with a two-terabyte data cap. If a customer exceeded the data cap, the speed reduced to 1 Mbps for the remainder of the month unless a customer bought additional broadband at $1 per gigabyte. Starlink business comes with a premium antenna from HP at a one-time cost of $2,500. more
The Washington Post recently published an article with a series of graphs showing the impact of the pandemic on various economic indicators, including unemployment, wages, air travel, grocery prices, home prices, and consumer sentiment. The article got me thinking about the impact of the pandemic on the broadband industry, and several important changes emerged from our collective pandemic experience. more
Adjit Walia, a Global Technology Strategist at Deutsche Bank, suggested in a recent paper that it's in the best interest of U.S. tech companies to tackle the digital divide. He says that those companies rely on a computer-literate public and workforce and that they ought to take a small sliver of their earnings and invest in students today before they fall on the wrong side of the digital divide. more
A lot of the money being spent on broadband infrastructure today is trying to solve the digital divide, which I define as a technology gap where good broadband is available in some places but not everywhere. The technology divide can be as large as an entire county that doesn't have broadband or as small as a pocket of homes or apartment buildings in cities that got bypassed. more
SpaceX has roughly 90,000 Starlink beta test customers in North America, Europe, Australia, and New Zealand and now they have one in South America -- in Sotomó, an isolated town at 41.6° South in Chile's Lake Region. Chile's second terminal will be online at a school in Caleta Sierra in a few days and other pilot locations will follow. Twenty families live in Sotomó and it is only accessible by private boats or subsidized services that navigate the Reloncaví Estuary on which it is located. more
A recent quarterly report titled "State of the Internet" has been released by Akamai providing Internet statistics on the origin of Internet attack traffic, network outages and broadband connectivity levels around the world. According to the report, during the first quarter of 2008, attack traffic originated from 125 unique countries around the world. China and the United States were the two largest traffic sources, accounting for some 30% of traffic in total. The top 10 countries were the source of approximately three quarters (75%) of the attacks measured. Other observations include... more
Google Fiber is pushing the boundaries of internet speed with the testing of its 20 Gigabit product. After successful trials in domestic settings, the tech giant is now taking its ultra-fast service to educational and professional organizations to further test its capabilities. more
Fast and reliable infrastructure of any kind is good for business. That it's debatable for the Internet shows we still don't understand what the Internet i -- or how, compared to what it costs to build and maintain other forms of infrastructure, it's damned cheap, with economic and social leverage in the extreme. Here's a thought exercise... Imagine no Internet: no data on phones, no ethernet or wi-fi connections at home - or anywhere. No email, no Google, no Facebook, no Amazon, no Skype. That's what we would have if designing the Internet had been left up to phone and cable companies... more
Facebook's Connectivity Lab today reported its completion of the first full-scale test flight of Aquila, a high-altitude unmanned aircraft. more
The U.S. Federal Communications Commission unveiled a plan on Tuesday proposing minimum broadband speeds of 100Mbps. In his remarks, FCC's chief Julius Genachowski said: "To meet the imperatives of global competitiveness and enduring job creation, we must have broadband networks of such unsurpassed excellence that they will empower American entrepreneurs and innovators to build and expand businesses here in the United States. Our plan will set goals for the U.S. to have the world's largest market of very high-speed broadband users. A '100 Squared' initiative -- 100 million households at 100 megabits per second -- to unleash American ingenuity and ensure that businesses, large and small, are created here, move here, and stay here." more
The US government is gearing up to begin the 2020 census which will be administered starting next April 20. For the first time, the census is going to rely heavily on people answering the census questions online. Live census takers will then follow-up with those that don't submit the online response. This seems like an odd decision since there are still many people who don't have home broadband. more
Dinni Jain, the CEO of Google Fiber, posted a blog last week that talks about dramatically increasing the top speeds available on fiber. He says the specific announcement will come in the coming months to dramatically expand Google Fiber's gigabit offerings. The blog gives a hint at what might be coming. Included in the blog is a speed test from the home of a Google Fiber employee in Kansas City who is receiving 20.2 Gbps. more
China’s mission to put its entire population on the internet is almost complete, as analysts predict full mobile broadband network coverage in the world’s second-largest economy within the next few years. more
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