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A story... ZZZ Telemarketing (not a real name) is locked in a heated fight with their bitter rival, YYY Telemarketing (also not a real name), to win a very large lead generation contract with Customer X. Customer X has decided to run a test pitting the two companies against each other for a week to see who can generate the most leads. The ZZZ CEO has said to his staff that it is "do or die" for the company. If they fail to win the contract, they will have to shut down -- they need to do "whatever it takes" to win over YYY. A ZZZ staffer discovers that part of why YYY has consistently underbid them is because they are using SIP trunks to reduce their PSTN connection costs. But the staffer also discovers that YYY is using very cheap voice service providers who run over the public Internet with no security... more
After much initial fanfare a couple of years ago ENUM has matured to a state where it is currently yet another under-achiever in the technology deployment stakes. ENUM initially presented itself as a very provocative response to the legacy telco position of monopolising public voice services through their exclusive control over the Public Switched Telephone Network (PSTN) and the associated controlling position over the telephone number space... The perception was that ENUM was going to dismantle these levers of control and open up the voice market to a new wave of competitive carriers. If the address plan was the key to the PSTN, then ENUM was intended unlock this network and position the new wave of Voice Over IP (VOIP) carriers to take over any residual treasures of the traditional voice market. Events have not played out according to these expectations... more
A new article by Ken Camp, published at Realtime VoIP, discusses telephony regulations, describing some existing regulatory issues surrounding telecommunications and how they might impact VoIP services. The following is an introduction to this article: "Bringing new technologies such as VoIP into service presents a wide range of technical challenges. Given the highly regulated environment of telecommunications, VoIP presents a set of regulatory challenges. For the most part, these challenges present hurdles to VoIP service providers who want to deliver commercial services to consumers and businesses and don't directly impact business VoIP deployment. ...Businesses that embrace managed VoIP services might want to review some of these regulatory issues, such as E-911 services, with the managed VoIP service provider." more
I like the drift of the Pulver/Evslin proposal on emergency communications, and wish there was as vigorous a debate going on over here. I just hope we in the UK aren't jerked out of complacency by some major disaster -- although widespread use of pre-paid cellular means the problem of sunken landlines isn't as acute. Yet I can't help but wonder why the poor public has to wait for a disaster before they're given partial control over how their number maps to different destinations and services. Why can't I get a voicemail service from someone other than my connectivity provider? Why is ENUM hostage to the telcos, whose interest lies in ensuring that new services can only come from them? more
Recently, FCC placed on public review a petition filed by Evslin Consulting and pulver.com. The petition grew out of the experiences felt during a breakdown in communications network caused by Hurricane Katrina. As you may recall, whole communities were evacuated in the Gulf coast and many families were separated because they ended in different cities. Added to the trauma, many of these evacuees found it difficult to contact and communicate with each other. But those who have VoIP service and those who subscribe to premium features on their PSTN lines were better off because their services were able to forward the calls to the new location... more
A couple of new notes that underscore the continued convergence of real-time communications services (e.g. voice/video/IM) into a presence-based real-time IP communications infrastructure... I haven't seen this shift just yet, but increasingly the folks responsible for managing voice and video systems are integrating their planning with the groups in charge of instant messaging and collaboration. I expect this trend to accelerate as we move forward. more
VoIP is here to stay. In fact many incumbent telecommunication carriers have started offering VoIP service for sometime and several new VoIP service providers have emerged. Aside from issues such as quality of service, the aspect of security, or lack thereof, is misunderstood by some of the VoIP service providers. This purpose of this article is to discuss two of the most well known attacks that can be carried out in current VoIP deployments. more
Many communications networks are constructed for a single form of communication, and are ill suited to being used for any other form. Although the Internet is also a specialized network in terms of supporting digital communications, its relatively unique flexibility lies in its ability to digitally encode a very diverse set of communications formats, and then support their interaction over the Internet. In this way many communications networks can be mapped into an Internet application and in so doing become just another distributed application overlayed on the Internet. From this admittedly Internet-centric perspective, voice is just another Internet application. And for the growing population of Voice over IP (VoIP) users, this is indeed the case... more
My presentation at VON was focused on availability (aka presence) and contextually-aware communications, but I did begin with a brief mention of subjects I'm passionate about and I ended with my typical closing comments about telecommunications... Apparently this struck a chord with several people who came up to me afterwards asking about how they could help the spread of telecom to developing countries and did I have references for my statements about telecom is good for mankind? more
Over the last ten years, Andrew Odlyzko has been writing about a pricing algorithm that would assure reasonable service levels at reasonable prices. If you're going to F2C, you might want to read that brief article or this slightly more complex one to learn (or refresh your sense of) PMP -- Paris Metro Pricing models to deal with network congestion. You'll also get a sense of why throwing bandwidth at the network will not be sufficient. Here's a great article from 1995... more
Rob Hyndman has a pointer to Mark Cuban's latest: Think the Internet Will Replace TV? Think Again. Cuban's post can be summarized as: Today's broadband networks are too slow. The insatiable appetite for on-demand rich media content will soon overwhelm them. Telco's aren't putting in upgraded networks quickly enough to meet that demand. Cuban also provides some facts and figures to back up that claim. In the comments, readers have a number of viewpoints, including the view that Mark has ignored cable, and that cable can provide the required speeds and feeds... more
Burton Group issued a press release last week announcing the conclusions of my recent report on Skype. I thought the release clearly stated our conclusions on Skype, which essentially were that there are indeed security and management concerns that enterprises ought to be aware of, but that those risks may be outweighed by the business benefits offered by the use of the application, and that enterprises must carefully weigh risk vs. reward when evaluating Skype usage. more
A buzzword in the cable/ilec world is IPTV, a plan to deliver TV over IP. Microsoft and several other companies have built IPTV offerings, to give phone and cable companies what they like to call a "triple play" (voice, video and data) and be the one-stop communications company. ...I'm at the pulver.com Von conference where people are pushing this, notably the BellSouth exec who just spoke. But they've got it wrong. We don't need IPTV. We want TVoIP or perhaps more accurately Vid-o-IP. more
In this article, published in the Federal Communications Law Journal (FCLJ), the authors (Reed E. Hundt and Gregory L. Rosston) have proposed sweeping changes to the current telecommunications regulatory regime. With impending reform in telecommunications laws, the authors argue that an important first step is the creation of a bipartisan, independent commission to examine and recommend implementation of more market-oriented communications policy. The following excerpt from the article looks into service competition with respect to VoIP... more
As I keep pointing out -- there is indeed a viable alternative of a real marketplace not a fake one. Today's system is a fake because it depends on capturing the value of the application - communications - in the transport and that is no longer possible because with the Internet the value is created OUTSIDE the network. One example of the collateral damage caused by today's approach is the utter lack of simple wireless connectivity. Another is that we have redundant capital intensive bit paths whose only purpose is to contain bits within billing paths. more
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