VoIP

Whom Do We Regulate when the Phone Monopolies Are Gone?

Once upon a time in a universe not very long ago phone service in the US was provided by regulated monopolies. AT&T was the big one and there were (and are) hundreds of small ILECs (Independent Local Exchange Carriers) around the country. These monopolies were regulated both at the federal and state level. Then we began on the long road toward competition and deregulation. more

Tinkering Without Tampering: Wrestling With Convergence and Communications Policy (Transcript)

Our world finds itself at a critical juncture. Both trillions of dollars and the future of human communications including fundamental access to it are at stake. For telecom operators and media outlets there is not a migratory way from where we are to the future. There is a clear consumer shift underway that runs in the opposite direction to that of telecom and media incumbents; emergent social practice is increasingly clashing with the very structure and desires of incumbent players... It was for these reasons that one of the six keynote speakers invited to Spring 2009 Emerging Communications Conference (eComm) in San Francisco was Richard Whitt, Google's Washington Telecom and Media Counsel. His keynote was entitled, Tinkering without Tampering: Wrestling with Convergence and Communications Policy... more

VoIP: Beyond Digital POTS

I've been involved with VoIP technology since 1996. I've been a public advocate for wideband audio at least since 1997. And I've admired and supported a variety of companies using VoIP to provide innovative services and new user interfaces. But reflecting on the past decade, the only globally significant impact of VoIP has been on prices (by fostering arbitrage). Most VoIP telephony services are just digital POTS... more

Network Neutrality Becoming a Major Concern for Europe’s Governments

There is no single definition of network neutrality, though generally it is recognised as the principal that there should be no restrictions by fixed and mobile ISPs, or governments and the like, in providing consumers with access to internet networks. Nor should there be restrictions or discrimination against associated content and platforms. A number of European regulators and governments are now making forthright statements defending the principal. more

VoIP Services Market Nears $50 Billion Mark

Market research firm Infonetics Research this week released VoIP and UC Services and Subscribers, a market share and forecast report that includes two Business VoIP Service Provider Scorecards that will be published later this year, and an IP Centrex Provider Tracker highlighting deployments by provider, region, service, and platform. more

Cisco Collaboration Summit - Where Unified Communications Could Be Going

This year's Cisco Collaboration Summit was a step up from last year, and I say that for good reason. Last year's event was good -- all of Cisco's events are good -- but the venue was too small and it took away from the messaging. For 2010, Cisco went out of town to the classy and classic Arizona Biltmore in Phoenix. They don't build them like this anymore, and to me, this setting did far more justice for what Cisco has to say about collaboration. more

Telephony is Disrupted Because Voice No Longer Matters… (As Much)

Does "voice" communication really matter as much today in business communications? Think about it. When you need to reach someone today, what do you do? Do you call them on the phone? Or do you send them email? Or a text message? or IM? I know personally that my normal communication flow usually goes something like this: Instant Messaging; I check first to see if I can reach the person on some form of IM... SMS; if the matter is relatively important... E-mail/Facebook/Twitter/other; Previously that would have just been email, but these days I find myself very often sending messages via Facebook or Twitter... more

Is Comcast Impairing Vonage?

On the one hand, the big telcos are chanting the mantram, "We shall not block, impair or degrade any content, service or application." On the other hand, they're saying, "There's no problem. We don't need a law until there's a problem." Well, now. Mitch Shapiro over at IP & Democracy, points to Russell Shaw's post that says: "I have been noticing a growing number of posts in which many Vonage users and Vonage Forum Members have been complaining about the quality of Vonage calls over Comcast broadband connections..." more

VoIP in 2008: “I’m Not Dead”

VoIP remains a hot topic in the IP communications world, but it's definitely evolving. The following is my most recent article for a column that I write for TMCnet, and it's a year-end review on VoIP as well as my outlook for how it's changing for 2009. Colleague Alec Saunders posted his response to my article yesterday, and it's a good read. If you're interested in where VoIP is headed, then my article should help keep that dialog moving along within the CircleID community. Here we go... more

Whom Do We Regulate when the Phone Monopolies Are Gone? - Universal Access

After a more than 100 year run, the end is nigh for plain old telephone service (POTS). Through most of recent history POTS was provided by monopolies, which were regulated at both the federal and state level. The new world is much more competitive; we can talk via cell phones, computers, traditional phones hooked to a variety of devices instead of the old phone line, and a plethora of new gadgets like tablets. Voice service no longer has to be vertically integrated. more

Avaya’s web.alive - Another Approach for Unified Communications?

Earlier this month, Avaya held a new type of customer event in Toronto, called Evolutions. They have been looking for better ways to bring customers together, so aside from their global event, they've put together Evolutions, which has a regional focus. The first one was recently held in Mexico to great success, and my understanding is that Canada was the next trial event, and that's what I attended in downtown Toronto... I'm almost certain I was the only Canadian analyst invited, so this may well be the only place you'll hear about Evolutions. more

Today’s Carrier Networks as Trollways?

As I keep pointing out -- there is indeed a viable alternative of a real marketplace not a fake one. Today's system is a fake because it depends on capturing the value of the application - communications - in the transport and that is no longer possible because with the Internet the value is created OUTSIDE the network. One example of the collateral damage caused by today's approach is the utter lack of simple wireless connectivity. Another is that we have redundant capital intensive bit paths whose only purpose is to contain bits within billing paths. more

SIP Revolution, Massively Delayed - But There’s Hope

The SIP Center asked for an article which I finally wrote the weekend before last. My article was actually rather negative, but they published it anyway. Now I'm feeling a little guilty as there is an optimistic note I could have used as my conclusion. So let me try again... First let me summarize my problem. When SIP emerged in 1996, it's support for direct connections from one user to another was extremely compelling. This was the VoIP protocol which would lead to a complete revolution in communications... more

Societies Running on Quicksand: A Critical Look at Today’s Networks

The last few weeks have reinforced the importance of modern communication networks to societies. Health care providers, schools, governments, and businesses all rely on networks that enable us to connect and collaborate remotely. Had we encountered a similar pandemic ten years ago, we would not have been able to continue our activities on the level that is possible today. more

Google and Verizon: Interesting Open Internet Bedfellows

The debate around Network Neutrality is sometimes simplified as carriers against content providers, the owners of networks against the businesses that have grown due to Internet connectivity. So it was interesting to read that Google and Verizon filed a joint submission to the FCC last week, laying out in detail how the two companies agreed on many issues regarding an "Open Internet." more