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Burton Group issued a press release last week announcing the conclusions of my recent report on Skype. I thought the release clearly stated our conclusions on Skype, which essentially were that there are indeed security and management concerns that enterprises ought to be aware of, but that those risks may be outweighed by the business benefits offered by the use of the application, and that enterprises must carefully weigh risk vs. reward when evaluating Skype usage. more
I don't usually write sequels to my articles, but this time, it's warranted. My last column, "VoIP in 2008 -- I'm Not Dead," served as a year-end review and, for me, there were a lot of interesting things in 2008 related to VoIP that formed the basis of that article. I did not intend to rattle cages, but it did, and set off a lot of subsequent conversation, primarily in the blogosphere. more
AT&T has turned up the volume on Google Voice in a filing with the FCC. At issue is Google's decision to block calls that are routed to certain rural areas with higher than average termination costs. Google questions regulating its service - a web application - the same as traditional phone services, but AT&T's letter claims that at the end of the day, Google Voice is routing PSTN to PSTN calls. more
As countries begin to fully understand the implications of universal broadband, a mind-shift is taking place in the minds of the people involved in the decision-making processes, and the split between infrastructure and content is becoming more apparent. Futile regulations from the past are making this crystal clear. more
Last week American Airlines launched their Aircell wireless Internet access on a limited number of flights. It didn't take long before a few folks tried to make voice and video calls (in violation of Aircell's terms-of-service according to their PR folks), and it didn't take long before someone figured a way around their voice/video blocking efforts. more
The last few weeks have reinforced the importance of modern communication networks to societies. Health care providers, schools, governments, and businesses all rely on networks that enable us to connect and collaborate remotely. Had we encountered a similar pandemic ten years ago, we would not have been able to continue our activities on the level that is possible today. more
Ten years ago, Nobel Prize-winning economist Milton Friedman lamented the "Business Community's Suicidal Impulse:" the persistent propensity to persecute one's competitors through regulation or the threat thereof. Friedman asked: "Is it really in the self-interest of Silicon Valley to set the government on Microsoft?" After yesterday's FCC vote's to open a formal "Net Neutrality" rule-making, we must ask whether the high-tech industry -- or consumers -- will benefit from inviting government regulation of the Internet under the mantra of "neutrality." more
A couple of new notes that underscore the continued convergence of real-time communications services (e.g. voice/video/IM) into a presence-based real-time IP communications infrastructure... I haven't seen this shift just yet, but increasingly the folks responsible for managing voice and video systems are integrating their planning with the groups in charge of instant messaging and collaboration. I expect this trend to accelerate as we move forward. more
I'm continually amazed by the amount of FUD being spread with regard to VoIP security threats. People...the sky is not falling. VoIP isn't e-mail. It isn't implemented like e-mail, it won't be implemented like e-mail (maybe "it shouldn't be implemented like e-mail" is a more appropriate statement). Following best security practices will ensure at least a level of security equivalent to current TDM systems. Best FUD I've heard this week: VoIP is insecure because you can simply put a bridge on an ethernet line and capture a stream. Hey, has anyone ever heard of alligator clips? more
Do you know someone who deserves recognition for helping build the Internet in their region or country? Or someone who made the Internet more secure through the work they've done? Or someone who made some major technical innovation that made the Internet faster or better? more
Recently, FCC placed on public review a petition filed by Evslin Consulting and pulver.com. The petition grew out of the experiences felt during a breakdown in communications network caused by Hurricane Katrina. As you may recall, whole communities were evacuated in the Gulf coast and many families were separated because they ended in different cities. Added to the trauma, many of these evacuees found it difficult to contact and communicate with each other. But those who have VoIP service and those who subscribe to premium features on their PSTN lines were better off because their services were able to forward the calls to the new location... more
Over the last ten years, Andrew Odlyzko has been writing about a pricing algorithm that would assure reasonable service levels at reasonable prices. If you're going to F2C, you might want to read that brief article or this slightly more complex one to learn (or refresh your sense of) PMP -- Paris Metro Pricing models to deal with network congestion. You'll also get a sense of why throwing bandwidth at the network will not be sufficient. Here's a great article from 1995... more
Om has burnt the midnight oil analyzing Vonage's S-1 filing, coming to the conclusion that, while churn may not be as ugly as people thought, it's still cause for concern, and apparently intensifying. His point at the end about definitions is particularly good, as excluding cancellations in the first 30-days is undoubtedly flattering to the numbers. The net present value of Vonage's lifetime customer revenues is an issue which VoIP-watchers have long speculated about with trepidation -- what if marketing spending, churn, and price competition combined to form a toxic soup which fatally poisoned the economic proposition for access-independent VoIP? more
On New Year's Eve 2008 I felt compelled to respond to the stories being written about the Death of VoIP which lead to my recent blog post: VoIP is NOT Dead!. Since then, I've enjoyed many of the conversations that have continued to take place in the comment sections of a number of blogs, including this one. My belief is the future is unwritten and if the conditions are right people will return to the space. But we need to embrace innovation and change and encourage people to be disruptive. What follows is a continuation of the conversation. more
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