The American Customer Satisfaction Survey (ACSI) was released earlier this summer that ranks hundreds of companies that provide services for consumers. Historically cable companies and ISPs have fared poorly in these rankings compared to other businesses in the country. The running joke reported in numerous articles about this survey is that people like the IRS more than they like their cable company (and that is still true this year). more
As the final project of my UC Berkeley School of Information course in Artificial Intelligence strategies, we had to submit an AI strategy canvas. Today, I will attempt to share important aspects of the canvas, so you and your team may have a template to work from and consider. Let's begin. We will look at both a strategy and operations perspective both internally and externally. Part one will include Internal and Operational Strategies, while Part II will examine external processes, threats, and procedures. more
The DNS is a remarkably simple system. You send it queries, and you get back answers. Within the system, you see exactly the same simplicity: The DNS resolver that receives your query may not know the answer, so it, in turn, will send queries deeper into the system and collects the answers. The query and response process is the same, applied recursively. Simple. However, the DNS is simple in the same way that Chess or Go are simple... more
ICANN's chairman says meetings offer special "circumstantial opportunity"; recent estimates peg average annual expense for attending at $30,000 per person. Oops - he's done it again. The latest blog update from ICANN's current board chair needs - no, it demands - a spotlight on what is revealed in plain and unashamed language. Indeed, this communique - along with another recent blog post that I've previously commented on - captures in exquisite relief what has gone terribly, horribly wrong at ICANN. more
No one will disagree that disputes before arbitral tribunals and courts should be determined on the merits. I have noticed that some Panels appointed under the Uniform Domain Name Dispute Resolution Policy (UDRP) have employed the words "objective" and "objectively" in their recent decisions. In pondering these linguistic choices, it seems to me that there are two possible reasons for their use; the first is more acceptable than the second. more
The Internet controversy between the US and China is escalating. The Trump Administration is fighting against Huawei, TikTok and We Chat. China is pushing back with new export regulations for Chinese IT technology. August 5, 2020 the US State Department launched a "Clean Network" initiative, aimed to remove Chinese digital corporations from the global supply chain in today's interconnected world. September 8, 2020 the Chinese Foreign Ministry replied with a "Data Security" initiative, aimed to enhance global cybersecurity in "Chinese colours." more
ICANN's two-year effort to purportedly preserve the Whois public directory to the greatest extent possible while complying with GDPR has failed. Under the latest proposal, the Whois database, once a contractually-required directory of domain name registrants, will be gutted to the point of virtual worthlessness, as registrars, registries, academics, and hand-wringing others ignored the public interest and imposed ever-higher barriers to legitimate, GDPR-compliant access to registration data. more
Within this supercycle of digital innovation, we are experiencing globally; AI is revolutionizing business both in predictable and unpredictable ways. With an expectation of more than $20 trillion added to the global economy by 2030, the impact of AI on business is real. While most of the patents and citations are still coming from the US, China is rapidly gaining citations. more
A lot of rural areas are going to get fiber over the next five years. This is due to the various large federal grant programs like ReConnect and RDOF. New rural broadband is also coming from the numerous electric cooperatives that have decided to build broadband in the areas where they serve rural electric customers. This is all great news because once a rural area has fiber it ought to be ready for the rest of this century. more
I recently followed a webinar session organized by the University of Queensland on the factory of the future. Smart or not, the future will still need factories to make the stuff we humans use every day. One of the discussed questions included: "how will existing production models cope with the staggering and ongoing rate of digital disruption and advanced capabilities?" more
Teledesic was the first company to plan to offer broadband connectivity using a constellation of low-earth-orbit (LEO) satellites. Craig McCaw, who had sold McCaw Cellular to AT&T, founded Teledesic in 1990 and it got a big visibility and credibility boost when Bill Gates made a small ($5 million) investment in the company. McCaw and Gates were able to attract capital - $200 million from a Saudi Prince, $750 million from Motorola, and $100 million from Boeing, which signed on as the prime contractor. more
Data privacy and security experts tell us that applying the "need to know" principle enhances privacy and security, because it reduces the amount of information potentially disclosed to a service provider -- or to other parties -- to the minimum the service provider requires to perform a service. This principle is at the heart of qname minimization, a technique described in RFC 7816 that has now achieved significant adoption in the DNS. more
The Anticybersquatting Consumer Protection Act (ACPA) creates two distinct avenues by which mark owners may seek a remedy for cybersquatting. A person who is a suitable defendant under 15 U.S.C. §1125(d)(1)(A) is one over whom the court has in personam jurisdiction. However, if the mark owner is "not able to obtain in personam jurisdiction over a person who would have been a defendant" in the ACPA action, then "[t]he owner may file an in rem civil action against a domain name in... more
Researchers at University College London (UCL) have set a new bandwidth record for fiber optic bandwidth transmission. They've been able to communicate through a fiber optic cable at over 178 terabits per second, or 178,000 gigabits per second. The research was done in collaboration with fiber optic firms Xtera and KDDI Research. The press release of the achieved speed claims this is 20% faster than the previously highest achieved speed. more
As the steward of .ORG, Public Interest Registry is committed to serving as an "exemplary registry" for the DNS. As part of that mission, PIR published our Anti-Abuse Principles last year that serve as our north star to address questions of abuse. As PIR has stated on many occasions, generally speaking, the DNS is not the appropriate place to address questions of website content abuse because of the blunt tool we as a registry have and the collateral damage that can be caused by suspending a domain name for a piece of content. more
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