Home / News

FCC Introduces Broadband Labels

The Federal Communications Commission has introduced new broadband labels in order to provide consumers of mobile and fixed broadband Internet service with an easy-to-understand information about price and performance. “These labels provide consumers clarity about the broadband service they are purchasing, not only helping them to make more informed choices but also preventing surprises when the first bill arrives,” said Chairman Wheeler.

These formats, while not mandated by the agency, are recommended by the Commission and will serve as a “safe harbor” to meet those requirements. The Consumer Broadband Labels will include:

Price: Price points, including various charges that seem confusing to consumers like overage, equipment, early termination and administrative fees.

Data Allowances: This is the carrier-defined plan limit after which consumers will face some consequence, such as additional charges or slowed data speeds.

Performance: Broadband speed and other performance metrics.

The FCC reports more than 2,000 complaints annually related to unexpected fees associated with consumers’ Internet service bills. “The actual prices paid for broadband-related services can be as much as 40 percent greater than what is advertised after taxes and fees are added to a bill, according to consumer complaints to the Commission.”

The Federal Communications Commission has unveiled new broadband labels modeled after the nutrition labels commonly seen on food products. (Left: Mobile Consumer Broadband Label Sample, Right: Fixed Consumer Broadband Label Sample) Click to Enlarge

By CircleID Reporter

CircleID’s internal staff reporting on news tips and developing stories. Do you have information the professional Internet community should be aware of? Contact us.

Visit Page

Filed Under

Comments

Comment Title:

  Notify me of follow-up comments

We encourage you to post comments and engage in discussions that advance this post through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can report it using the link at the end of each comment. Views expressed in the comments do not represent those of CircleID. For more information on our comment policy, see Codes of Conduct.

CircleID Newsletter The Weekly Wrap

More and more professionals are choosing to publish critical posts on CircleID from all corners of the Internet industry. If you find it hard to keep up daily, consider subscribing to our weekly digest. We will provide you a convenient summary report once a week sent directly to your inbox. It's a quick and easy read.

I make a point of reading CircleID. There is no getting around the utility of knowing what thoughtful people are thinking and saying about our industry.

VINTON CERF
Co-designer of the TCP/IP Protocols & the Architecture of the Internet

Related

Topics

Brand Protection

Sponsored byCSC

New TLDs

Sponsored byRadix

Domain Names

Sponsored byVerisign

IPv4 Markets

Sponsored byIPv4.Global

Cybersecurity

Sponsored byVerisign

DNS

Sponsored byDNIB.com

Threat Intelligence

Sponsored byWhoisXML API