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New TLDs: Finance Dept. Role, Part 2

Last week I wrote about accounting, reporting and promotions. This week, I want to focus on the financial department’s role in launching services, renewals and foreign exchange risk management.

Launch of Services

In most businesses, the finance team usually takes a back seat during launch of services as business activity slowly increases in the months that follow. However, in the domain industry, with up to 30 percent of lifetime sales earned in the first three months of launch, it’s essential that finance takes a hands-on role from the start. In the ramp up to launch, finance professionals need to work very closely with the IT team to ensure registrar accreditation and integration is going as planned.

The financial group should be involved in testing. At launch times, it should monitor registrar balances very closely to avoid their running out of credit. It’s important to be ready to react at soon as necessary. The first day of each launch phase is integral to maximizing sales. The finance team must take the lead in oiling the machine that facilitates domain sales.


For the most part, the success or failure of any TLD is decided by the health of their renewal rates. If you can achieve a good rate, your TLD then reaches a critical inflection point in its business life.

Finance has a business critical role to play in understanding renewals. This should be a priority from four to six months before the first renewal date. Deep analysis of renewal projections will be required for management. Promotions can be very effective at improving renewal rates, but the upmost care must be adopted in planning, executing and reviewing each renewal promotion.

A key challenge is getting true visibility on real renewal rates, as one cannot fully determine the actual rate until the 45-day auto-renew grace period is complete. Handling renewal reporting and providing meaningful reporting and forecasting can be one of most overlooked areas by a new entrant. For long-term financial planning purposes, accurately estimating renewal rates can be tough—benchmarking against established gTLDs might be a start, but be careful, as their name base is mature, and a new gTLD cannot hope to match their 72% renewal rate in early years.

Foreign Exchange Risk Management

If registry operations are based outside the United States, and consequently your business operations cost base, consider selling forward your net dollar exposure. Accurate financial planning should enable you to estimate what your likely net U.S. dollar exposure is for the year ahead. You should consider hedging this foreign exchange (fx) transaction exposure by entering into a fx forward contract to sell this U.S. dollar amount and then use the agreed forward rate as your budget fx rate. Otherwise, you leave your business exposed to oscillating U.S. dollar/home currency exchange rates, which could be a reason why you miss your commercial targets. Smart policies around this means that you can be agnostic of U.S. dollar fx changes going forward.

Finally, you will have to face decisions about which registrars receive credit advances from day one of the your launch. Registrars, in the vast majority, conduct business in an honorable fashion, but some registrars go bust. A key skill is learning which registrars are safe bets and which will string out the credit.

I have found the domain industry to be an exciting, ever-changing one for the financial professional. Detailed budgeting and forecasting is an absolute must if you are to cope with its idiosyncrasies. The most successful registry operators are the ones whose management teams value the importance of business intelligence, detailed operational reporting and managing business performance through informed decision making. To do that, they need timely and relevant financial and operational information.

By Norbert Grey

Mr. Grey has served in senior financial roles in both the domain name system (DNS) industry and in the technology and mobile telecommunications industries. Architelos, Inc. provides SaaS-based TLD managed services solutions, and strategic consulting for clients in the domain name (DNS) industry.

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Risk Alex Tajirian  –  Jul 15, 2011 11:09 AM

FX hedging is costly and thus need not be a wise decision.
Regarding registrars’ risk, you need to evaluate risk mitigation vs. preparedness.

Thanks for comment Alex. Fx hedging need Norbert Grey  –  Jul 15, 2011 1:26 PM

Thanks for comment Alex. Fx hedging need not be expensive, as one can avoid upfront charges by baking them into the forward rate. For a company with large FX exposures, FX hedging is worth considering given the risks of relying on spot rates.

FX hedging is worth considering given the Alex Tajirian  –  Jul 15, 2011 4:32 PM

FX hedging is worth considering given the risks of relying on spot rates.

The risk exists only in the short term, which includes upside opportunities.

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