Broadband

ISPs and AI: Enhancing Customer Experience and Network Efficiency

One of the most common questions I've been asked lately is what I think the impact AI will have on the broadband industry. All of the big ISPs in the industry have actively been pursuing the use of AI. For example, AT&T Labs says it is investigating the use of AI to optimize the customer experience and auto-heal the network. Comcast says that it is using AI to help process petabytes of data every day. more

Starlink Service Is Great on (Some) Cruise Ships

I recently used Starlink on a cruise along the coast of Northwest Africa, and I'll summarize my experience below, but first let me explain why I put some in the title of this post. I posted the following request on the Reddit Cruise group: "What has been your experience of Starlink Internet service on Seabourn or other cruise lines? How was latency? Do video chats work smoothly? Games? etc." more

New FCC Rule Mandates Transparent Broadband Labels to Aid Consumer Choice

Major U.S. broadband providers are now mandated to display clear consumer labels outlining prices, speeds, and data allowances for their services. This directive from the Federal Communications Commission (FCC) applies to all major standalone home and mobile broadband plans, targeting providers with over 100,000 subscribers. more

Scientists Set New Internet Speed World Record: 4.5 Million Times Faster Than Average Broadband

In a groundbreaking development, scientists from Aston University, in collaboration with the National Institute of Information and Communications Technology in Japan and Nokia Bell Labs in the US, have set a new world record in internet speed. more

Massive African Internet Outage and the Fragility of Undersea Cables

Eight countries in West Africa reported Internet outages after damage was reported to four different undersea fiber cables. The most affected countries are Ivory Coast, Liberia, and Benin, with additional problems caused in Ghana, Nigeria, and Cameroon. Lesser impact was felt in South Africa, Senegal, and Portugal. There has been no official word on what caused the problem, but it's likely due to the shifting of the seabed due to seismic activity. more

Remote Learning and Preschoolers

A recent article in the MIT Technology Review described the benefits that remote learning can bring to preschoolers. The article described a study by the MacArthur Foundation that has not yet been peer-reviewed. The research described the results of bringing preschool to Syrian refugees. more

FCC Updates Broadband Speed Standard, Aims for Nationwide High-Speed Internet Acces

The U.S. Federal Communications Commission (FCC) has updated the national broadband speed standard to at least 100Mbps download and 20Mbps upload speeds, marking the first adjustment since January 2015. more

Subsea Cable Breaks Sever Internet Connectivity Across South Africa

Multiple subsea cable breaks have significantly disrupted internet connectivity across South Africa, affecting a wide range of internet and cloud service providers and leaving thousands of users disconnected. more

Houthis Blamed for Disrupting Asia-Europe Communications by Damaging Underwater Cables

A series of underwater communications cables connecting Saudi Arabia and Djibouti have been rendered inoperative, an incident attributed to the actions of Yemen's Houthi rebels. This revelation comes from an exclusive report by the Israeli news outlet, Globes. more

China’s Satellite Internet Ambitions: A Quest to Rival SpaceX

launched a notable 67 commercial rockets in a single year, marking a significant effort to catch up with the United States, which led with 116 launches, primarily for SpaceX's Starlink project. more

Civilian Tech Mobilization in Ukraine

As was the case in the US during World War II, civilian volunteers are making important contributions to the Ukrainian war effort. On February 8, 2022, the first truckload of Starlink terminals arrived in Kyiv. A week later they were being used. By April 2022, there were 5,000 terminals in Ukraine, and 42,000 as of April 2023. (At this point, SpaceX and Ukraine have gone silent. Neither ChatGPT4, Gemini, Copilot, Perplexity, nor I could not find a current terminal count). more

Widespread Network Outages Disrupt AT&T Services Across the US

In a significant service disruption early Thursday, AT&T's network experienced widespread outages, affecting cellular service and internet connectivity for users across the United States. According to the tracking site Downdetector, the issues began around 4 a.m. ET, with over 32,000 reports of outages, which surged to more than 71,000 by 8 a.m. ET. more

Lies, Damn Lies, and Selective Statistics About Our Great Wireless Marketplace Thanks to the T-Mobile

In the February 13th edition of the Wall Street Journal, Professor Thomas W. Hazlett offers a breathless endorsement of market concentration with the T-Mobile acquisition of Sprint, his go-to example. Apparently, mergers and acquisitions benefit consumers because they enhance competition and generate all sorts of positive outcomes that could not possibly have occurred but for the reduction in the number of industry players. more

Supporting Rural Cell Towers

I work with a lot of ISPs that own rural fiber. Some rural network owners have been successful in providing fiber to cell sites near their networks over the last decade. A few sell directly to a cellular carrier, but most of these connections are sold to an intermediate carrier that bundles together cellular connections across a large geographic area. more

Amazon Project Kuiper vs SpaceX Starlink

In 2019, I wrote that Amazon would be a formidable satellite-ISP competitor. I still think so, but I didn't expect it would be over four years until they launched the first test satellites. In the meantime, SpaceX has put over 5,000 satellites in orbit and has over two million Starlink customers. Amazon has permission to launch 3,236 satellites. more