Featured Blogs

How Much Are You Losing to Internal Fraud?

Think your organization is exempt from in-house network abuse? Think again. A CFCA Global Fraud Survey of communication service providers found that dealer fraud was one of the top five methods of fraud, costing $US 3.35 billion annually. In this scenario, customer service representatives (CSRs) or administrators with access to account information may upgrade friends or family to a premium service package or even provide free access to services. more

Brussels Mandate: Community-Developed Tmch Gains Ascendancy

ICANN has tentatively agreed to proceed with the community-developed Trademark Clearinghouse (TMCH) model following two days of discussions at a specially organised informal meeting in Brussels last week. I believe this is an important breakthrough for the intellectual property, registry and registrar communities as it provides the best harmony between technical implementation and best practice trademark protection policy. more

Three Views of Multistakeholder Leadership in the Age of Sovereignty

As multistakeholder governance nears a critical juncture, leaders must navigate diverging views, geopolitical pressures and technological upheaval. With sovereignty concerns mounting, the Internet's institutions face a complex future that demands deft stewardship. more

Elizabeth “Jake” Feinler: The Mother of Whois

Elizabeth "Jake" Feinler, known as the "Mother of Whois," transformed internet infrastructure as the ARPANET Network Information Center's lead. Her work in organizing data and pioneering Whois set the foundation for modern internet protocols. A trailblazer in technology, she championed inclusivity, mentoring women and minorities, while her legacy endures as a cornerstone of the digital age. more

Domain Name Variants Still Won’t Work

ICANN has spent years trying to figure out what to do with domain name variants, strings that look different but mean the same thing, for some definition of "the same." They've been trying to deal with them in second level domains for a decade, and are now working on rules to allow variant top-level domains. Unfortunately, variants don't work. The problem isn't putting them in the DNS; it's that once they're in the DNS, they don't work anywhere else. more

A Chance to Tackle the Urban Digital Divide

For the first time in my career, we face the possibility of some big changes for broadband in low-income neighborhoods in cities. The recent American Rescue Plan Act (ARPA) gave cities significant funding that can be used for various kinds of infrastructure, including broadband. Cities have been handed a once-in-a-lifetime chance to fix some of the broadband deserts that have grown in poor neighborhoods. I'm already working with several cities that are taking this opportunity seriously. more

FCC Gives Final Approval to Broadband Label Requirements, with Minor Modifications to 2022 Rules

At the end of August, the FCC gave final approval to the requirement that ISPs must provide broadband labels. The FCC had originally approved the broadband labels in November 2022 but then received three petitions to further modify the rules. The recent order makes a few minor changes to the original order but largely leaves the original broadband label rules intact. more

SpaceX Starlink Comes to South America

SpaceX has roughly 90,000 Starlink beta test customers in North America, Europe, Australia, and New Zealand and now they have one in South America -- in Sotomó, an isolated town at 41.6° South in Chile's Lake Region. Chile's second terminal will be online at a school in Caleta Sierra in a few days and other pilot locations will follow. Twenty families live in Sotomó and it is only accessible by private boats or subsidized services that navigate the Reloncaví Estuary on which it is located. more

The Reverse Donut

A lot of rural areas are going to get fiber over the next five years. This is due to the various large federal grant programs like ReConnect and RDOF. New rural broadband is also coming from the numerous electric cooperatives that have decided to build broadband in the areas where they serve rural electric customers. This is all great news because once a rural area has fiber it ought to be ready for the rest of this century. more

São Paulo Multistakeholder Guidelines: A Blueprint for Inclusive Digital Governance

The São Paulo Multistakeholder Guidelines adopted at last week's NETmundial +10 conference (Sao Paulo, 29-30 April 2024) provide a breath of fresh air in the current digital debates. They untangle quite a few confusions and offer a pragmatic path forward. The NETMundial statement resolves terminological confusion between internet and digital by combining two terms in the phrase 'internet governance and digital policy'. more

Start of Reiwa Period in Japan Affects Domain Name Industry

There was some buzz about the start of the "Reiwa Era" (????) in Japan. New companies are using Reiwa as part of their names already, and it has implications for the Internet Domain Name industry as well. Here's what we found out... In Japan, the reign of each emperor has its own corresponding era. The current era, Heisei, began when Emperor Akihito ascended the throne on January 8, 1989. With Emperor Akihito set to abdicate the throne to his eldest son Naruhito on April 30, 2019, a new era is about to begin. more

Kill the Spreadsheets! Automate VPN IP Assignments and Tracking over MPLS/VRF and vLAN

Advancements in virtual private networking have extended system capabilities for service providers. Providers can divide LANs into multiple discrete segments using either Virtual Local Area Networks (vLANs), leverage Multiprotocol Label Switching (MPLS) or Virtual Routing and Forwarding (VRF) to host Virtual Private Networks (VPNs) that support service operations over multiple instances. more

VoIP’s Threadbare New Clothes

Om has burnt the midnight oil analyzing Vonage's S-1 filing, coming to the conclusion that, while churn may not be as ugly as people thought, it's still cause for concern, and apparently intensifying. His point at the end about definitions is particularly good, as excluding cancellations in the first 30-days is undoubtedly flattering to the numbers. The net present value of Vonage's lifetime customer revenues is an issue which VoIP-watchers have long speculated about with trepidation -- what if marketing spending, churn, and price competition combined to form a toxic soup which fatally poisoned the economic proposition for access-independent VoIP? more

FCC Touts 6G

The U.S. Federal Communications Commission (FCC) has seemingly joined forces with the marketing arm of the cellular industry in declaring that the spectrum between 7-16 GHz is now considered to be 6G. Chairman Jessica Rosenworcel recently announced that the agency would soon begin looking at the uses for this spectrum for mobile broadband.  more

Professional Services Are a Safe Bet to Address Staff Shortages

Many organizations today are tightening their belts. They have smaller budgets and fewer resources even though they face an ever-growing list of projects, tasks and corporate IT initiatives to complete. IT departments are hard pressed to streamline operations but don't necessarily have the manpower -- be it resources or specific skillsets -- to add capabilities that will achieve such efficiency. There are only a few possible solutions organizations can consider to address this common problem... more