Featured Blogs

Professional Services Are a Safe Bet to Address Staff Shortages

Many organizations today are tightening their belts. They have smaller budgets and fewer resources even though they face an ever-growing list of projects, tasks and corporate IT initiatives to complete. IT departments are hard pressed to streamline operations but don't necessarily have the manpower -- be it resources or specific skillsets -- to add capabilities that will achieve such efficiency. There are only a few possible solutions organizations can consider to address this common problem... more

VoIP’s Threadbare New Clothes

Om has burnt the midnight oil analyzing Vonage's S-1 filing, coming to the conclusion that, while churn may not be as ugly as people thought, it's still cause for concern, and apparently intensifying. His point at the end about definitions is particularly good, as excluding cancellations in the first 30-days is undoubtedly flattering to the numbers. The net present value of Vonage's lifetime customer revenues is an issue which VoIP-watchers have long speculated about with trepidation -- what if marketing spending, churn, and price competition combined to form a toxic soup which fatally poisoned the economic proposition for access-independent VoIP? more

A Chance to Tackle the Urban Digital Divide

For the first time in my career, we face the possibility of some big changes for broadband in low-income neighborhoods in cities. The recent American Rescue Plan Act (ARPA) gave cities significant funding that can be used for various kinds of infrastructure, including broadband. Cities have been handed a once-in-a-lifetime chance to fix some of the broadband deserts that have grown in poor neighborhoods. I'm already working with several cities that are taking this opportunity seriously. more

FCC Gives Final Approval to Broadband Label Requirements, with Minor Modifications to 2022 Rules

At the end of August, the FCC gave final approval to the requirement that ISPs must provide broadband labels. The FCC had originally approved the broadband labels in November 2022 but then received three petitions to further modify the rules. The recent order makes a few minor changes to the original order but largely leaves the original broadband label rules intact. more

TAS Outage Shows Tech Errors Can Happen in Any Organization

Last week, the Internet Corporation for Assigned Names and Numbers (ICANN) was forced to extend the deadline for the new gTLD application to April 20th, after the application system crashed and the technical issue which enabled some applicants to see file names and user names that belonged to other applicants. ... ICANN's decision to extend the deadline is reasonable in the circumstances. more

The 3 Keys to Unlock Your Operational Performance

Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs). more

Coronavirus Online Threats Going Viral, Part 3: Mobile Apps

In part three of this series of posts looking at emerging internet content relating to coronavirus, we turn our attention to mobile apps - another digital content channel that can be used by criminals to take advantage of people's fears about the health emergency for their own gain.One of the most common attack vectors we have found in our analysis is the use of apps purporting to track global progression of COVID-19, or provide other information, but which instead incorporate malicious content. more

Am I Safer Within an Organization or by Myself?

An Internet Bill of Rights may or may not be a good idea. The point here is that, besides highly commendable topics such as net neutrality and privacy, some of them seem to mandate cybersecurity. Approved in Brazil last May, the Marco Civil includes the principle of preservation of stability, security and functionality of the network, via technical measures consistent with international standards.  more

The Reverse Donut

A lot of rural areas are going to get fiber over the next five years. This is due to the various large federal grant programs like ReConnect and RDOF. New rural broadband is also coming from the numerous electric cooperatives that have decided to build broadband in the areas where they serve rural electric customers. This is all great news because once a rural area has fiber it ought to be ready for the rest of this century. more

Verisign and ICANN Renew Root Zone Maintainer Service Agreement

On October 20th, ICANN and Verisign renewed the agreement under which Verisign will continue to act as Root Zone Maintainer for the Domain Name System (DNS) for another 8-year term. The Root Zone sits atop the hierarchical architecture of the DNS and is essential to virtually all internet navigation, acting as the dynamic, cryptographically secure, global directory of all top-level domains that exist in the DNS. more

Why Mid-Sized Businesses That Embrace the Cloud See Improved Revenues

According to a recent study from IBM, mid-sized businesses that embrace cloud technology see nearly double the revenue and increased profit growth compared to their more hesitant peers. The study, which included 800 leading global IT professionals, found that the 20% of organizations that had committed more resources to the cloud were reaping significant cost-cutting advantages and improved levels of efficiency. more

Domain Name Variants Still Won’t Work

ICANN has spent years trying to figure out what to do with domain name variants, strings that look different but mean the same thing, for some definition of "the same." They've been trying to deal with them in second level domains for a decade, and are now working on rules to allow variant top-level domains. Unfortunately, variants don't work. The problem isn't putting them in the DNS; it's that once they're in the DNS, they don't work anywhere else. more

The Cost of Walled-Garden Designs

The Swedish morning daily Svenska Dagbladet on their editorial page yesterday writes about the EU threat to intervene at mobile roaming costs for voice, SMS and data. The editorial is pushing the point that it's wrong for the EU to try and price regulate the market, but instead the free market will prevail. They even seem to be indicating that the current pricing is fair and that an EU price regulation would hamper investments. In very general terms I would agree with the editorial... more

FCC Touts 6G

The U.S. Federal Communications Commission (FCC) has seemingly joined forces with the marketing arm of the cellular industry in declaring that the spectrum between 7-16 GHz is now considered to be 6G. Chairman Jessica Rosenworcel recently announced that the agency would soon begin looking at the uses for this spectrum for mobile broadband.  more

São Paulo Multistakeholder Guidelines: A Blueprint for Inclusive Digital Governance

The São Paulo Multistakeholder Guidelines adopted at last week's NETmundial +10 conference (Sao Paulo, 29-30 April 2024) provide a breath of fresh air in the current digital debates. They untangle quite a few confusions and offer a pragmatic path forward. The NETMundial statement resolves terminological confusion between internet and digital by combining two terms in the phrase 'internet governance and digital policy'. more