Home / News

Dell Loses Key Customer Support Domain Name for a Month, Site Exposed to Questionable Content

The website designated by Dell Inc. to help customers recover from malicious software and other computer maladies may have been hijacked for a few weeks this summer by people who specialize in deploying said malware, reports Brian Krebs in KrebsOnSecurity. “Sometime this summer, DellBackupandRecoveryCloudStorage.com was suddenly snatched away from a longtime Dell contractor for a month and exposed to some questionable content. More worryingly, there are signs the domain may have been pushing malware before Dell’s contractor regained control over it. ... It’s not yet clear how or why DellBackupandRecoveryCloudStorage.com got away ... But someone at SoftThinks apparently forgot to renew the domain in mid-June 2017.”

By CircleID Reporter

CircleID’s internal staff reporting on news tips and developing stories. Do you have information the professional Internet community should be aware of? Contact us.

Visit Page

Filed Under


The domain is dezoned during the redemption Charles Christopher  –  Oct 25, 2017 9:52 PM

The domain is dezoned during the redemption period, therefor serving as notice to the registrant that something is wrong.

How can one run a malware site and not even notice, or care (redemption!), the site is offline? And when you do there *IS* a way to return it to your account. There simply are no excuses here.

Further, it still baffles me why large web centric corporations do not setup their own registrar and put all their domains in it. The cost and management is minimal, and orders of magnitude less than the cost of one lost domain. And being a self registrar, “can not”, be stolen ..... If a domain is stolen then there it problem than affects the foundation of domain management and it WILL be fixed, and the registry WILL transfer the domain back.

Comment Title:

  Notify me of follow-up comments

We encourage you to post comments and engage in discussions that advance this post through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can report it using the link at the end of each comment. Views expressed in the comments do not represent those of CircleID. For more information on our comment policy, see Codes of Conduct.

CircleID Newsletter The Weekly Wrap

More and more professionals are choosing to publish critical posts on CircleID from all corners of the Internet industry. If you find it hard to keep up daily, consider subscribing to our weekly digest. We will provide you a convenient summary report once a week sent directly to your inbox. It's a quick and easy read.

I make a point of reading CircleID. There is no getting around the utility of knowing what thoughtful people are thinking and saying about our industry.

Co-designer of the TCP/IP Protocols & the Architecture of the Internet



Domain Names

Sponsored byVerisign

Brand Protection

Sponsored byCSC

IPv4 Markets

Sponsored byIPv4.Global

New TLDs

Sponsored byRadix


Sponsored byDNIB.com

Threat Intelligence

Sponsored byWhoisXML API


Sponsored byVerisign