Access Providers

Lead With Privacy and Customers Will Follow

From high-profile data breaches to increasingly sophisticated tracking systems, the issue of consumer privacy is earning a lot of headlines these days. To better protect their personal privacy, many consumers are taking matters into their own hands. A Forrester Consulting survey revealed that one-third of consumers polled admitted to using do-not-track tools and ad blockers to protect their online privacy, while another 25 percent have cancelled at least one online transaction after reading the seller's privacy policy. more

Internet, Mobile Connectivity a Lifeline for Refugees, Reports UNHCR

"Many refugees regard a connected device as being as vital to them as food, water or shelter," according to a new report from the UN Refugee Agency (UNHCR), and Accenture. more

Pinpointing Urban Broadband Gaps

The City of Chicago asked some researchers at the University of Chicago for help to identify the neighborhoods and the number of households that are not connected to broadband. It's been well known that large numbers of people in cities don't have broadband, but there have been no easy ways to pinpoint where solutions are needed. more

US Carriers Continue Their Decline As More Folks Push Their Way Into the “Tier 1” Club

Clint Hepner from Renesys reports: "The US old guard of AT&T, Sprint, Verizon and Qwest are treading water or declining. And as if to highlight that fact, Telecom Italia, Deutsche Telekom and France Telecom (AS5511) all became transit-free during the year. ... [P]roviders with a strong global footprint and a diverse set of offerings are continuing to rise in the rankings. And those organizations with popular content or captive end-users will find themselves increasingly in the driver's seat when it comes to pricing negotiations. When it comes to the Internet, the only constant is change and we can expect more turmoil in 2011 as the market continues its rapid evolution." more

An End to Data Caps?

All of the major ISPs that were enforcing data caps have lifted those caps in response to the COVID-19 crisis. This includes AT&T, Comcast, Cox, Mediacom, and CenturyLink. All of these companies justified data caps as a network management tool that was in place to discourage overuse of the network. That argument no longer holds water if these ISPs eliminate them during a crisis that is overtaxing networks more than we are likely to ever see again. more

FCC Blocks Stricter Broadband Privacy Rules

U.S. regulators on Wednesday blocked some Obama administration rules on the eve of implementation, regulations that would have subjected broadband providers to stricter scrutiny than web sites face to protect customers' private data. more

Can Cellphones Capture the Broadband Market?

Linda Hardesty wrote an interesting article in FierceNetwork that asks the question, "What if, in ten years, young people don't subscribe to fixed broadband at all?" Her story is based on a U.K. research group that predicts that within ten years, there will be a lot of young people who will never have subscribed to a landline broadband product. more

SpaceX Starlink Comes to South America

SpaceX has roughly 90,000 Starlink beta test customers in North America, Europe, Australia, and New Zealand and now they have one in South America -- in Sotomó, an isolated town at 41.6° South in Chile's Lake Region. Chile's second terminal will be online at a school in Caleta Sierra in a few days and other pilot locations will follow. Twenty families live in Sotomó and it is only accessible by private boats or subsidized services that navigate the Reloncaví Estuary on which it is located. more

A Chance to Tackle the Urban Digital Divide

For the first time in my career, we face the possibility of some big changes for broadband in low-income neighborhoods in cities. The recent American Rescue Plan Act (ARPA) gave cities significant funding that can be used for various kinds of infrastructure, including broadband. Cities have been handed a once-in-a-lifetime chance to fix some of the broadband deserts that have grown in poor neighborhoods. I'm already working with several cities that are taking this opportunity seriously. more

FCC Gives Final Approval to Broadband Label Requirements, with Minor Modifications to 2022 Rules

At the end of August, the FCC gave final approval to the requirement that ISPs must provide broadband labels. The FCC had originally approved the broadband labels in November 2022 but then received three petitions to further modify the rules. The recent order makes a few minor changes to the original order but largely leaves the original broadband label rules intact. more

The Reverse Donut

A lot of rural areas are going to get fiber over the next five years. This is due to the various large federal grant programs like ReConnect and RDOF. New rural broadband is also coming from the numerous electric cooperatives that have decided to build broadband in the areas where they serve rural electric customers. This is all great news because once a rural area has fiber it ought to be ready for the rest of this century. more

Canadian Government Stepping Up on Internet Surveillance

A Canadian law expected to be introduced next week could greatly assist law enforcement authorities in the country to access date revealing internet-user habits and personal information. Privacy watchdogs caution if the so-called Lawful Access law is passed, it would give police access to webbrowsing history and sensitive personal information, and would grant greater permission to track the cellular phones of suspects -- much of it without the requirement of a warrant. more

The 3 Keys to Unlock Your Operational Performance

Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs). more

Satellite Cell Service: What’s Coming

T-Mobile and Starlink made a joint announcement recently about an arrangement where Starlink will enable voice and texting capabilities to T-Mobile cellphones by the end of 2023. This is a service that would work with existing cell phones and would supposedly kick in when a phone can't find a signal from a cell tower. Starlink said the technology would be enabled by new satellites that have significantly larger antennae than the current satellites in the constellation. more

Building a Base of Knowledge for Advocacy Abroad in the Digital Age

Answering questions at the Internet Association's Virtuous Circle conference last week, Secretary Kerry presented the U.S. Department of State's effort to prioritize global digital economy issues abroad in order to reflect the growing importance of these issues in both economic and foreign policy. The State Department has made real progress on this initiative in the last year and hopes to continue our momentum going forward. more