Access Providers

Network Down? Don’t Forget the Angry Subscribers

Whether you're a service provider or subscriber, a broken connection is an ugly situation. Operators need to shift resources to diagnose and fix the problem. Subscribers must find another way to get back online and continue with their business. And with the proliferation of cloud storage and Internet-based communication platforms, Internet connectivity is now a necessity for many. So when a disruption occurs, the angry calls are guaranteed. more

Civilian Tech Mobilization in Ukraine

As was the case in the US during World War II, civilian volunteers are making important contributions to the Ukrainian war effort. On February 8, 2022, the first truckload of Starlink terminals arrived in Kyiv. A week later they were being used. By April 2022, there were 5,000 terminals in Ukraine, and 42,000 as of April 2023. (At this point, SpaceX and Ukraine have gone silent. Neither ChatGPT4, Gemini, Copilot, Perplexity, nor I could not find a current terminal count). more

Deadline of September 6 for Grant Funding for Internet Exchange Points (IXPs)

If you operate an Internet Exchange Point (IXP) or are interested in creating one, the Internet Society has a “Sustainable Peering Infrastructure” funding program that is open for applications until this Friday, September 6, 2024... Grant funds from USD $5,000 up to $50,000 are open to all regions and are available to assist in equipment purchases (switches, optic modules, servers, and routers), training, capacity building, and community development. more

Four Crucial Questions to Ask When Considering Telecom M&A

Many industries have gone back to pre-COVID days but not telecom or their supporting technology partners. In fact, the pandemic gave a modern-day meaning to the decades-old iconic long-distance campaign to "reach out and touch someone." With so many months (and even years) of remote and isolated living, telecom audio and voice communications became the heroes of the era, bringing us together and forever changing our options in socializing and doing business. more

It’s Time to Change the US’ Cuba-Internet Strategy

In a post last week, I advised Cuban President Díaz-Canel that investment in fixed broadband Internet would benefit both the Cuban people and his regime. This week, I've got advice for US President Biden -- don't try to out-pander the Republicans and call President Díaz-Canel's bluff by offering support for fixed broadband. What won't work... more

The History of Broadband Price Competition

It's sometimes easy to forget that the broadband business is just over twenty-five years old. The telephone companies had a monopoly on copper-based technologies until Congress passed the Telecommunication Act of 1996, which forced the big telephone companies to allow competition for copper-based broadband services. more

Internet Society Calls for Restoration of Full Internet Access in Turkey

Internet Society President and CEO, Kathy Brown, issued the following statement in light of recent Internet disruptions in Turkey. more

Consumers Worldwide Getting Better Deals on Broadband Access, Says New Study

According to a report released today by market research company Point Topic, consumers worldwide are getting better deals on broadband. Out of the three main broadband technologies, DSL, Cable, and Fiber, DSL has seen the largest worldwide fall in average price for a subscription which dropped from $66.75 in first quarter of this year to $53.32 in third quarter. That is a 20% drop in the first 3 quarters of the year. In comparison average subscription prices for cable are down just over 12% and for different versions of fiber (often called FTTx) down by 6.5%. more

The End of Rural Landlines?

Recent coverage by CBS News on Channel 13 in Sacramento, California documented how AT&T had cut off landline telephone from 80-year-old Patricia Pereira in Camp Seco. She called at the beginning of 2023 to ask if landline service could be transferred from a neighboring home to hers. Instead of transferring the service, AT&T cut the copper lines dead on both properties. more

Study Projects Broadband Sign-Ups to Fall by 12 Percent in 2009, Economic Downturn Blamed

The result of the economic downturn will force cable industry and telephone companies to face some unsettling prospects in terms of customer growth and revenue increases, according to a forecast by research firm, Pike & Fischer. According to the report released today, Pike & Fischer anticipates approximately 5.7 million U.S. households to become new high-speed Internet customers this year, marking a 12% decline in subscriber growth compared to 2008. The report also suggests that the cable industry will capture about 75% of new broadband subscribers. more

China Considering Internet On-Off Switch for “Emerging Social Security Events”

Reports suggest China is reviewing a controversial cybersecurity law to allow authorities to shut down the internet and block all communications online during a so-called "emerging social security events" occur. more

Broadband Deserts

Perhaps it's because the death of Queen Elizabeth has been everywhere in the news, but somebody sent me an article from the BBC from 2008 where then Prince Charles warned that the lack of rural broadband in the UK was going to eventually result in broadband deserts. The now King Charles III was quoted as saying that lack of broadband puts too much pressure on the people who live without broadband and that if a solution wasn't found... more

Copper Theft Costs $1.5 to $2 Billion Annually: A Growing Crisis with Severe Consequences

I recently saw that AT&T is offering a $10,000 reward to anybody who provides information that leads to the arrest and conviction of people stealing copper wiring. The particular announcement is related to a recent theft of copper in South Dallas, Texas, but there have been numerous other thefts. This is not a small problem, and the estimated value of stolen telephone copper is between $1.5 and $2 billion annually. more

China Takes on SpaceX: 13,000 Satellites to Compete With and Monitor SpaceX’s Starlink Constellations

China plans to send almost 13,000 satellites into low-Earth orbit to compete with and monitor SpaceX's Starlink constellations. The project, codenamed "GW," is being run by a newly established group called China Satellite Network Group Co, whose goal is to launch a total of 12,992 small satellites into orbit quickly. more

A Note on Subscriptions with Introductory Pricing

Over the years, I've kept tabs on residential Internet services in my local area (Vancouver, BC) and noticed that almost all providers have the following "limited time offer"... On the surface, this sounds like a great way to entice users to sign up -- or more importantly, switch over. But are we missing something here? After the initial discounted rate, subscribers receive a friendly reminder of what their subscription actually costs. And chances are, they're not going to be happy with their next bill. more