One of the most interesting outcomes of the COVID-19 crisis has been a huge resurgence of telephone calls. While broadband usage is up 40% or more in some markets, the volumes of traditional voice calls have skyrocketed. Verizon says it's now seeing an average of 800 million calls per day, which is double the number of calls made on the last Mother's Day. Verizon also says the average length of calls has increased by one-third over recent averages. more
Like measuring COVID's impact, so too measuring the impact of COVID-related abuse on the Internet is difficult, there are those that would foolishly dismiss the danger entirely, others over-state the problem, perhaps to prompt sales of tools and services. The amount and type of abuse varies from network to network, and to declare everything is fine based on one world-view you believe to be ubiquitous, or that the sky is falling based upon another, extrapolated to 'everybody else' is simply poor analysis. more
As anyone reading this blog, assuredly knows, the world is in the grip of a deadly pandemic. One way to contain it is contact-tracing: finding those who have been near infected people and getting them to self-quarantine. Some experts think that because of how rapidly newly infected individuals themselves become contagious, we need some sort of automated scheme. That is, traditional contact tracing is labor-intensive and time-consuming - a time we don't have. more
There is currently a heated discussion going on in Europe, and particularly here in Germany, about the use of COVID-19 digital tracing apps, a discussion that shows us how much the Internet has become a matter of life and death. The uses for such apps are undeniable, but the idea of deployment still meets with popular resistance. Sensitized by countless leaks and hacks, and chafing under restrictions in their freedom of movement, people are concerned that even the last zones of privacy are to be monitored, and that the personal data collected could be misused. more
For our final blog in this series, looking at the online risks associated with COVID-19, we focus on social media. The popularity of social media channels means that they are extremely susceptible to exploitation by cybercriminals and other infringers, particularly during the coronavirus crisis. In an earlier post in this series, we discussed the use of social media for the distribution of phishing-related content, but CSC has also noted marked activity relating to the creation of fake accounts. more
The traditional cable TV industry had a miserable 2019. Collectively the biggest cable TV providers in U.S. lost over 5.9 million subscribers during the year, almost 7% of the total customer base. The impacts of COVID-19, along with the already existing trends in the industry, spell bad news for the industry in 2020. I expect that customer losses will accelerate over 2019 levels. more
The Caribbean needs more robust infrastructure to support the delivery of local online services during the COVID-19 pandemic and for crises to come. Public health and safety mandates, from social distancing and quarantines to stay-at-home orders and curfews, have confined an estimated one billion persons to their homes globally. The sudden restrictions on social movement have created a reliance on the Internet and technology-enabled services. This should come as no surprise. more
In part four of this series of posts looking at emerging internet content relating to coronavirus, we explore phishing. In times of crisis, cyber criminals invariably take advantage of the growing concerns of the public. In the case of the coronavirus, they have done so by sending phishing emails that play on the fears surrounding the spread of the illness. A number of reports have emerged of emails purporting to provide advice or assistance relating to COVID-19... more
While the March report from ICANN's Domain Abuse Activity Reporting system show a general reduction in second-level gTLD domain names identified as being used in phishing, malware distribution, and botnet command and control, it has been widely reported that criminals are taking advantage of the global COVID-19 pandemic by launching malicious online campaigns. There have also been numerous reports of spikes in the use of COVID-19-related domain names for DNS Abuse. more
Now that we are all working from home (WFH), the need for encryption must also increase in priority and awareness. Zoom's popular video conferencing solution got in hot water because they promised "end-to-end" encryption but didn't deliver on it - prompting some organizations to ban it from use altogether. Encryption protects confidential information from being exposed in transmission, providing a secure way for the intended recipient to get the information without snooping by others. more
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