Synacor Provides a New Complaint Feedback Loop Service to the Internet Community

Home / Blogs

Synacor Provides a New Complaint Feedback Loop Service to the Internet Community

	By Udeme Ukutt Postmaster at Wish
	July 11, 2011 Views: 10,575 Add Comment

Last week, Synacor joined other major mailbox providers by introducing a complaint feedback loop service—powered by ReturnPath. This increases the number of public complaint feedback loops available today across the internet. This is a great contribution to the global fight against spam, providing an avenue to report spam via web-based services—amongst other means. This is also a mechanism for Synacor to funnel spam complaints (from a pool of large ISPs and telcos we support email for), back to a sender behind email messages. A few telcos/ISPs include Qwest Communications, CenturyLink, WideOpenWest, and others.

This new FBL service is a great way for senders to minimize complaints and complaint rates—as well as improve the quality and reputation of sending reputation across outbound mail streams’ traffic.

On this website, there’s a registration page available to senders and parties with outbound traffic who wish to register for the complaint feedback loop. This would facilitate an approval of an application prior to receiving feedback. Upon approval, complaint reports are forwarded to approved, registered senders. FBLs will come from IPs 66.45.29.185 and 67.217.228.241, and confirmation and FBL messages will come from [email protected]. There’s also a “Frequently Asked Questions” page at http://fbl.synacor.com/faq.php. The new service is at http://fbl.synacor.com/.

By Udeme Ukutt, Postmaster at Wish

Filed Under

Comments

The Weekly Wrap

More and more professionals are choosing to publish critical posts on CircleID from all corners of the Internet industry. If you find it hard to keep up daily, consider subscribing to our weekly digest. We will provide you a convenient summary report once a week sent directly to your inbox. It's a quick and easy read.

I make a point of reading CircleID. There is no getting around the utility of knowing what thoughtful people are thinking and saying about our industry.

VINTON CERF
Co-designer of the TCP/IP Protocols & the Architecture of the Internet