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ISPs and AI: Enhancing Customer Experience and Network Efficiency

One of the most common questions I've been asked lately is what I think the impact AI will have on the broadband industry. All of the big ISPs in the industry have actively been pursuing the use of AI. For example, AT&T Labs says it is investigating the use of AI to optimize the customer experience and auto-heal the network. Comcast says that it is using AI to help process petabytes of data every day. more

Starlink Service Is Great on (Some) Cruise Ships

I recently used Starlink on a cruise along the coast of Northwest Africa, and I'll summarize my experience below, but first let me explain why I put some in the title of this post. I posted the following request on the Reddit Cruise group: "What has been your experience of Starlink Internet service on Seabourn or other cruise lines? How was latency? Do video chats work smoothly? Games? etc." more

New FCC Rule Mandates Transparent Broadband Labels to Aid Consumer Choice

Major U.S. broadband providers are now mandated to display clear consumer labels outlining prices, speeds, and data allowances for their services. This directive from the Federal Communications Commission (FCC) applies to all major standalone home and mobile broadband plans, targeting providers with over 100,000 subscribers. more

Carrier Hotels: The Unsung Critical Part of Broadband Connectivity

Today's blog talks about a critical part of the broadband network that most people don't know about -- carrier hotels. These are locations that have been created for the specific purpose of allowing carriers to connect to each other. The need for carrier hotels became apparent in the year after the passage of the Telecommunications Act of 1996. That new law allowed local competition for telephone service. more

Massive African Internet Outage and the Fragility of Undersea Cables

Eight countries in West Africa reported Internet outages after damage was reported to four different undersea fiber cables. The most affected countries are Ivory Coast, Liberia, and Benin, with additional problems caused in Ghana, Nigeria, and Cameroon. Lesser impact was felt in South Africa, Senegal, and Portugal. There has been no official word on what caused the problem, but it's likely due to the shifting of the seabed due to seismic activity. more

Subsea Cable Breaks Sever Internet Connectivity Across South Africa

Multiple subsea cable breaks have significantly disrupted internet connectivity across South Africa, affecting a wide range of internet and cloud service providers and leaving thousands of users disconnected. more

Houthis Blamed for Disrupting Asia-Europe Communications by Damaging Underwater Cables

A series of underwater communications cables connecting Saudi Arabia and Djibouti have been rendered inoperative, an incident attributed to the actions of Yemen's Houthi rebels. This revelation comes from an exclusive report by the Israeli news outlet, Globes. more

Civilian Tech Mobilization in Ukraine

As was the case in the US during World War II, civilian volunteers are making important contributions to the Ukrainian war effort. On February 8, 2022, the first truckload of Starlink terminals arrived in Kyiv. A week later they were being used. By April 2022, there were 5,000 terminals in Ukraine, and 42,000 as of April 2023. (At this point, SpaceX and Ukraine have gone silent. Neither ChatGPT4, Gemini, Copilot, Perplexity, nor I could not find a current terminal count). more

Widespread Network Outages Disrupt AT&T Services Across the US

In a significant service disruption early Thursday, AT&T's network experienced widespread outages, affecting cellular service and internet connectivity for users across the United States. According to the tracking site Downdetector, the issues began around 4 a.m. ET, with over 32,000 reports of outages, which surged to more than 71,000 by 8 a.m. ET. more

The End of Rural Landlines?

Recent coverage by CBS News on Channel 13 in Sacramento, California documented how AT&T had cut off landline telephone from 80-year-old Patricia Pereira in Camp Seco. She called at the beginning of 2023 to ask if landline service could be transferred from a neighboring home to hers. Instead of transferring the service, AT&T cut the copper lines dead on both properties. more

Supporting Rural Cell Towers

I work with a lot of ISPs that own rural fiber. Some rural network owners have been successful in providing fiber to cell sites near their networks over the last decade. A few sell directly to a cellular carrier, but most of these connections are sold to an intermediate carrier that bundles together cellular connections across a large geographic area. more

Amazon Project Kuiper vs SpaceX Starlink

In 2019, I wrote that Amazon would be a formidable satellite-ISP competitor. I still think so, but I didn't expect it would be over four years until they launched the first test satellites. In the meantime, SpaceX has put over 5,000 satellites in orbit and has over two million Starlink customers. Amazon has permission to launch 3,236 satellites. more

The Christmas Goat and IPv6 (Year 14)

A new year and a new goat with new conditions, the goat was slowly eaten by jackdaws, and in the end, almost only the frame remained. This was really slow TV for the devastation… You can read more on Wikipedia about the devastating jackdaws and the straw... 36% IPv6 is equal to last year, and I had high hopes as Telia (AS3301) has made great progress in IPv6 and that Sweden should be the dominant country.  more

SpaceX Launches Starlink Satellites for Global Cellular Coverage

SpaceX successfully launched 21 satellites, including the first six Starlink satellites equipped with "Direct to Cell" capabilities. These advanced satellites aim to offer seamless global access to texting, calling, and browsing for mobile network operators worldwide, eliminating dead zones with a space-based cellphone tower. more

An Update on Satellite Broadband

Ookla recently published a blog that looks at the speed performance of satellite broadband, focusing mostly on Starlink. I haven't looked at this broadband sector for a while and thought it was time for an update. Starlink has had a busy year. At the end of November, the company had 5,500 satellites in orbit, up from over 3,200 at the end of 2022. The first constellation is still slated to reach almost 12,000 satellites, and the company has tentative permission from the FCC to extend to 42,000. more

Industry Updates

$42 Billion Funding for US Broadband Deployment

Dormant IPv4 Addresses Can Help Mitigate Expected Network Outages

To Accelerate 5G Adoption, European Telcos Need More IP Addresses

Log4j Vulnerability: What Do the IoCs Tell Us So Far?

Gathering Context Around Emotet, Trickbot, and Dridex C&C Servers with Bulk IP Geolocation

i2Coalition and DNA Merger Creates North America’s Largest Internet Infrastructure Advocacy Group

i2Coalition Launches Survey on the Impact of COVID-19 Pandemic on Internet Infrastructure Providers

The Internet Infrastructure Industry Is Protecting Digital Trust and Fighting COVID-19 Related Fraud

Carpet-Bombing Attacks: A Rising Threat to ISPs

Currents of Change: Empowering the Growth and Interplay of Subsea and Interconnection

Peering Versus IP Transit: Answering the Age-Old Question

2016 U.S. Election: An Internet Forecast

Neustar Expands Professional Services Offerings for Communications Service Providers

Australian ISP iiNet selects ARI Registry Services to Help It Apply for and Operate .iinet TLD

NeuStar Names Steven Edwards General Manager, Senior Vice President of Converged Addressing Services