It's been a very bad month for ESPs, companies that handle bulk mailings for their clients. Several of them have had internal security breaches, leaking client information, client mailing lists, or both. Many have also seen clients compromised, with the compromised credentials used to send spam. The sequence of events suggests all the ESPs whose clients were compromised were themselves compromised first. (That's how the crooks knew who to attack.) more
A few days ago, CAUCE published a blog post entitled "Epsilon Interactive breach the Fukushima of the Email Industry" on our site, and the always-excellent CircleID. A small coterie of commenters was upset by the hyperbolic nature of the headline. Fair enough, an analogy usually has a high degree of probability that it will fail, and clearly, no one has died as a result of the release of what appears to be tens of millions of people's names and email addresses. But, the two situations are analogous in many other ways, and here's why. more
A series of attacks on the Email Service Provider (ESP) community began in late 2009. The criminals spear-phish their way into these companies that provide out-sourced mailing infrastructure to their clients, who are companies of all types and sizes. ... On March 30, the Epsilon Interactive division of Alliance Data Marketing (ADS on NASDAQ) suffered a massive breach that upped the ante, substantially. Email lists of at least eight financial institutions were stolen. more
Recently, a couple of anti-spam (or at least email security related) bloggers have written some articles about IPv6 and the challenges that the email industry faces regarding it. John Levine, who has written numerous RFCs and a couple of books about spam fighting, writes the following in his article "A Politically Incorrect Guide to IPv6, part III". more
The Anti-Spam Research Group (ASRG) published a draft for an Overview of Email DNSBL Best Practices. We can take a step back and review paragraph 2.2.5 (Conflict of Interest)... Some DNSBLs used for blocking/negative reputation have had a practice of requiring fees or donations to charities from the listee for delisting. It is generally considered entirely appropriate for a DNSBL to charge for access to it by its users -- the definition of a commercial DNSBL. more
Spear phishing is the unholy love child of email spam and social engineering. It refers to when a message is specifically crafted, using either public or previously stolen information, to fool the recipient into believing that it's legitimate. This personalization is usually fairly general, like mentioning the recipient's employer (easily gleaned from their domain name.) Sometimes they address you by name. Much scarier is when they use more deeply personal information stolen from one of your contacts... more
Remember when Gmail launched in 2004, and everyone said it was going to kill Hotmail, Yahoo!, and AOL? Six years later, and this chart shows pretty clearly that while gmail has grown, only AOL's pageviews have fallen. The rest have held fairly steady. So what's everyone freaking out about? more
Chad White wrote an article for MediaPost about best practices which parallels a lot of thinking I've been doing about how the email marketing industry treats best practices. After several conversations recently about "best practices," I'm convinced that the term is now meaningless. It's been bastardized in the same way that the definition of "spam" has shifted to the point that it has very different meanings to different groups of people. more
Do Out of Office alerts these days serve a purpose anymore? They seem to work well a decade ago when you were really out of the office and your computer sat under your desk and you couldn't check email till you got to it. Today, we as an industry and as individuals now have laptops, iPads, Smartphones, Wifi, WiMAX, etc. keeping us 100% of the time on the Internet at one time or another. And you know we all at one point throughout our days whether or not on vacation or after 5 PM check email as part of our everyday lives. more
Some email discussion lists were all atwitter yesterday, as Sourcefire's open-source anti-virus engine ClamAV version 0.94.x reached its end-of-life. Rather than simply phase this geriatric version out the development team put to halt instances of V0.94 in production yesterday, April 15, 2010. In other words, the ClamAV developers caused version .94 to stop working entirely, and, depending upon the implementation, that meant email to systems using ClamAV also stopped flowing. more
No one can have failed to notice that the last IPv4 address will soon be allocated. We have lived with a shortage of addresses for 15 years, but when the last address is allocated, the shortage will become acute, instead of just a pain, as it is today... In The Hitchhiker's Guide to the Galaxy, Douglas Adams describes the least expensive and most effective method for making something invisible. You simply decide that it is Someone Else's Problem or SEP, if you abbreviate. This is an approach that is frighteningly similar to the Swedish public sector's view of the address shortage on the Internet. "It is not our problem -- if we ignore it, it will probably go away." more
I am proud (or disappointed) to announce the 8th annual MIT Spam Conference, March 25th and 26th at MIT in Cambridge, Massachusetts. A regular research competition that brings out the best minds in the fight against unsolicited email. At this point it would be helpful to provide a little background on the conference and remind everyone that the Call For Papers is still open. more
It is inconceivable that anyone within viewing distance of a television or computer screen this week doesn't know about the disaster in Haiti. As of this writing, 50,000 bodies have been collected from the streets of Port-au-Prince. Millions of people, a number our brains simply aren't equipped to deal with, are now homeless. Help is needed now, and will be, for a very long time. more
As my recent series of posts has indicated, I am seeing a lot of future changes in the email industry. What do I think we can look forward to in email in 2010? ...In the realm of real authentication, the protocol most are using is is DKIM. While people will probably continue to publish SPF records (and Microsoft will continue to cling to the hope it becomes widespread) its relevance will continue to decrease. more
CAUCE, the Coalition Against Unsolicited Commercial Email, has looked back at the notable events of the last decade in our industry. Each year/link in the post explodes to a discrete blog entry with a month-by-month break-out of notable events. more
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