Featured Blogs

WHOIS Disclosure Questions

In 2020, the ICANN Generic Name Supporting Organization (GNSO) Council approved a plan to revamp the WHOIS system as per the recommendations given by the ICANN Expedited Policy Development Process (EPDP). This plan directed ICANN to develop a centralized System for Standardized Access/Disclosure (SSAD) for WHOIS records. After much debate regarding the suitability and cost of such a system, ICANN brought together a group... more

Traditional Big ISPs Stagnate

In the first quarter of this year, the big cable companies added 482,000 customers, while telcos added over 50,000 customers. In what is a surprise to the industry, that growth has disappeared, and all of the big ISPs collectively lost almost 150,000 customers. That's a loss of 60,000 customers for the cable companies and 88,000 for the big telcos. The following statistics have been compiled by the Leichtman Research Group, which tracks the broadband performance of the largest ISPs in the country. more

COVID-19: Business and Brand Protection Response

With the COVID-19 health crisis evolving so quickly, it's hard to predict the extent of the long-term impact on business and the economy. While every business sector is facing different considerations, it's safe to say all are handling challenges from supply chain interruptions, rapid shifts to remote work, and massive changes in consumer spending and communication habits. more

Telecoms Development Booming in the French Pacific Territories

After the nuclear submarine debacle with France, political ties have been restored, and both France and Australia have agreed on further cooperation in the South Pacific, where France has several overseas territories. Also, here telecoms is a key issue. Such cooperation has become more urgent with the increased political interest of China in the region. more

VoIP’s Threadbare New Clothes

Om has burnt the midnight oil analyzing Vonage's S-1 filing, coming to the conclusion that, while churn may not be as ugly as people thought, it's still cause for concern, and apparently intensifying. His point at the end about definitions is particularly good, as excluding cancellations in the first 30-days is undoubtedly flattering to the numbers. The net present value of Vonage's lifetime customer revenues is an issue which VoIP-watchers have long speculated about with trepidation -- what if marketing spending, churn, and price competition combined to form a toxic soup which fatally poisoned the economic proposition for access-independent VoIP? more

How Companies Can Use the UDRP to Combat Rising COVID-19-Related Phishing

Straightforward out-of-court domain name proceeding can provide efficient relief against fraudulent websites and email. Google has seen a steep rise amid the Coronavirus pandemic in new websites set up to engage in phishing (i.e. fraudulent attempts to obtain sensitive information such as usernames, passwords and financial details). Companies in all industries - not just the financial sector - are at risk from this nefarious practice. But one relatively simple out-of-court proceeding may provide relief. more

The 3 Keys to Unlock Your Operational Performance

Like any business, service providers must constantly evaluate the success of their operations. For implementations and installments, this is usually done by setting a strategic objective and then measuring progress made towards completion. But for operational teams, success is often measured by the repeated achievement of daily goals aligned to corporate objectives. Setting these benchmarks and collecting this data is accomplished by frequently running key performance indicators (KPIs). more

The Cost of Walled-Garden Designs

The Swedish morning daily Svenska Dagbladet on their editorial page yesterday writes about the EU threat to intervene at mobile roaming costs for voice, SMS and data. The editorial is pushing the point that it's wrong for the EU to try and price regulate the market, but instead the free market will prevail. They even seem to be indicating that the current pricing is fair and that an EU price regulation would hamper investments. In very general terms I would agree with the editorial... more

Poor Rural Connectivity Costs Lives

The Washington Post wrote an article recently that talked about how poor rural connectivity cost lives during a tornado in Louisiana. Around the country, there are now elaborate alert systems in areas subject to tornados and other dangerous weather events. These alerts have been shown to save lives since they give folks enough time to seek shelter or get out of the path of a storm. more

2025 Cheat Sheet for Digital and Internet Governance

The year 2025 will be a landmark year for digital diplomacy and global governance. It is the year of wrapping up the UN cybersecurity OEWG and the negotiations on cybercrime at the Ad Hoc group. It's the year UN member states will decide on the future of the World Summit of Information Society process and the Internet Governance Forum (IGF). more

Am I Safer Within an Organization or by Myself?

An Internet Bill of Rights may or may not be a good idea. The point here is that, besides highly commendable topics such as net neutrality and privacy, some of them seem to mandate cybersecurity. Approved in Brazil last May, the Marco Civil includes the principle of preservation of stability, security and functionality of the network, via technical measures consistent with international standards.  more

Goodbye Marilyn Cade

Marilyn Cade was an exceptionally hardworking, always gracious leader in ICANN and IGF. She was a strong supporter of U.S. interests at ITU and a member of the U.S. delegation at the WCIT. Dozens have spoken of her at a memorial site, including Vint Cerf: "Marilyn was an elemental force in the ICANN, IGF and policy worlds. She was an advocate who could be counted upon to speak passionately for the causes to which she was dedicated..." more

IDN ccTLD Fast Track developments

The IDN ccTLD Fast Track program is moving along rapidly, with ICANN's announcement that both the Simplified and Traditional Chinese script versions of .china have passed the string evaluation phase of the IDN ccTLD Fast Track Program. Alongside this, ICANN have also announced the release of a proposed implementation plan for 'Synchronised IDN ccTLDs' that will create the rules by which these variant IDN ccTLDs will coexist. more

SpaceX to Launch Satellites for Competitor OneWeb

On March 2, Russia covered the US flag on the Roscosmos Space Agency rocket that was scheduled to launch 36 OneWeb broadband satellites on March 5. The Russians made two obviously untenable demands -- that OneWeb guarantee that the satellites would not be used for military purposes and the United Kingdom government remove its investment in the company. OneWeb declined, and the satellites were removed from the rocket. more

How Much Are You Losing to Internal Fraud?

Think your organization is exempt from in-house network abuse? Think again. A CFCA Global Fraud Survey of communication service providers found that dealer fraud was one of the top five methods of fraud, costing $US 3.35 billion annually. In this scenario, customer service representatives (CSRs) or administrators with access to account information may upgrade friends or family to a premium service package or even provide free access to services. more