Email

The FBI and Scotland Yard vs. Anonymous: Security Lessons

A lot of people are fascinated by the news story that Anonymous managed to listen to a conference call between the FBI and Scotland Yard. Some of the interest is due to marvel that two such sophisticated organizations could be had, some is due to schadenfreude, and some is probably despair: if the bad guys can get at these folks, is anyone safe? more

The Spamhaus Whitelist

For several months I have been working with the Spamhaus project on a whitelist, which we announced to the public this week. While this is hardly the first mail whitelist, our goals are somewhat different from other whitelists. Think of e-mail as ranging from inky black to pearly white... more

RealTimeML Email Recommendation Engine Part V: Sentiment Analysis

In our continuing series on RealTime machine learning recommendations for email, we will discuss the importance of Sentiment Analysis in RealTime for Email. The initial feedback we've received from the field to develop a Sentiment Analysis model has been extraordinary. We initially want to dissect why we feel this model is essential, determine the components needed to serve real-time machine learning recommendations for higher engagement rates before the campaign send, and tailoring sentiment to the types of emails companies send. more

The EFF and Hanlon’s Razor

The EFF has just posted a shallower than usual deeplink alleging an "email encryption downgrade attack" by ISPs intent on eavesdropping on their customers. They, along with VPN provider Golden Frog, have additionally complained to the FCC reporting this. Here, they've just noticed something that's common across several hotel / airport wifi networks... more

Holomaxx v. Yahoo and MS: The Hearing

I visited Judge Fogel's courtroom this morning to listen to the oral motions in the Holomaxx cases. This is a general impression, based on my notes. Nothing here is to be taken as direct quotes from any participant. Any errors are solely my own. With that disclaimer in mind, let's go. more

Gmail Is Blocking 100 Million More Spam Messages Every Day With AI, Says Google

Google says it is now blocking close to 100 million more spam messages daily following the recent implementation of TensorFlow, its in-house open-source machine learning AI framework. more

Protecting Brands from Phishers No Easy Task

Just in case you've been out of the country for the last 12 months, a new scourge is hitting the Internet and the world of email and it's called phishing. The Anti-Phishing Working Group defines phishing as identity theft "attacks using 'spoofed' e-mails and fraudulent Websites designed to fool recipients into divulging personal financial data such as credit card numbers, account usernames and passwords..." According to various experts, the incidents of phishing are rising at an alarming rate: there were 13,000 unique phishing attacks in January alone - that's a 42 percent surge over the previous month. The real problem is that phishing works. more

The Naive Arrogance of FUSSPs

Everyone who's been in the e-mail biz long enough knows the term FUSSP, Final Ultimate Solution to the Spam Problem, as described in a checklist from Vern Schryver and a form response that's been floating around the net for a decade. FUSSPs fall into two general categories, bad ideas that won't go away, and reasonable ideas that are oversold. more

Google Reports 18 Million Daily COVID-19 Related Malware, Phishing Emails Per Day

During the last week, Google says it has been seeing 18 million malware and phishing emails related to COVID-19 daily. This, the company reported today, "is in addition to more than 240 million COVID-related daily spam messages." more

Helping Banks Fight Phishing and Account Fraud, Whether They Like It or Not

On Wednesday, Project Honey Pot filed an unusual lawsuit against "John Does stealing money from US businesses through unauthorized electronic transfers made possible by computer viruses transmitted in spam." Their attorney is Jon Praed of the Internet Law Group, who is one of the most experienced anti-spam lawyers around, with whom I have worked in the past. more

Email Marketer’s Dilemma: Disappearing Domains

On May 31, British broadband provider EE discontinued service for a number of email domains: Orange.net, Orangehome.co.uk, Wanadoo.co.uk, Freeserve.co.uk, Fsbusiness.co.uk, Fslife.co.uk, Fsmail.net, Fsworld.co.uk, and Fsnet.co.uk. These domains were acquired by EE as part of multiple mergers and acquisitions. On their help page, EE explains that the proliferation of free email services with advanced functionality has led to a decrease in email usage at these domains. more

More on Portable Email Addresses

Last month a bill in the Israeli Knesset would have required ISPs to provide portable e-mail addresses, analogous to portable phone numbers that one can take from one phone company to the other. As I noted at the time, e-mail works differently from telephone calls, and portability would be difficult, expensive, and unreliable. So I was wondering, idly, if we really wanted to provide portable e-mail addresses, how hard would it be? more

DMARC and Message Wrapping

I have groused at length about the damage that anti-phishing technique DMARC does to e-mail discussion lists. For at least two years list managers and list software developers have been trying to figure out what to do about it. The group that brought us DMARC is working on an un-DMARC-ing scheme called ARC, which will likely help somewhat, but ARC isn't ready yet, and due to ARC's complexity, it's likely that there will be many medium or small mail systems that enforce DMARC and can't or won't use ARC. more

One-Click Unsubscription

Unsubscribing from mailing lists is hard. How many times have you seen a message "please remove me from this list," followed by two or three more pointing out that the instructions are in the footer of every message, followed by three or four more asking people to not send their replies to the whole list (all sent to the whole list, of course,) perhaps with a final message by the list manager saying she's dealt with it? more

RealTimeML:  Email Send Time Optimization for Supply Chain Bottlenecks

Look for this trio of email-related organizations MessageGears, Validity, Vidi-Emi, to become trailblazers in the RealTimeML Email landscape. This article will examine the nascent concept of utilizing RealTimeML to optimize for open rates and ultimately engagement rates by using a SendTime Email Optimization model. The model will infer RealTimeML predictions for optimal engagement rates, which provides enormous value throughout your current supply chain. Additionally, we will share ongoing time trials to serve the model efficiently. more