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As if conversations between technologists and marketers weren't already difficult enough, it appears that the Direct Marketing Association's (DMA) Email Experience Council wants to redefine long-standardized terms such as "header" and "message." more
Yesterday I talked about how I'm hearing warnings of a coming paradigm shift in the email industry. While these changes will affect all senders, Email Service Providers (ESPs) in particular are going to need to change how they interact with both ISPs and their customers. Currently, ESPs are able to act as "routine conveyers." The traffic going across their network is generated by their customers and the ESP only handles technical issues. more
I'm sure many of you are familiar with the targeted ESP phishing attack that has been ongoing for almost a year now and has led to multiple known ESP system breaches. Return Path was recently a victim of this same attack... In short, a relatively small list of our clients' email addresses was taken from us, meaning those addresses are now the targets of the phishing campaign that are intended to compromise those client systems. more
As announced this morning, the Messaging Anti-Abuse Working Group (MAAWG) has established formal relationships with the Internet Engineering Task Force (IETF) and the BITS/Financial Services Roundtable... It's often said that there are too many different organizations working on the overlapping areas of abuse, trust, and related issues. I believe the collaborative approach MAAWG has chosen will bridge these gaps. more
The Government of India and the Ministry of Electronics and Information Technology (MeitY) organized a two-day event on Universal Acceptance Day (UAD) on the 27th and 28th of March to promote multilingual Internet and digital inclusion in India. The event highlighted the necessity of providing emails and websites in native languages to enable access to the Internet and bridge the digital divide across the nation. more
Internet pioneer, Ray Tomlinson has passed away. He died at his home yesterday morning from a suspected heart attack at the age of 74. While best known as the creator of the email messaging system, Tomlinson made tremendous contributions to the field of computing science, evolution of the Internet, and ultimately how the world communicates today. more
As an email policy wonk, I think a lot about how specific policy implementations can go wrong. Sure, every policy can go wrong, or not fit a common case. A lot of people only write polices that address common cases and don't worry about the rarer cases. The problem is there are some rare cases that may cause significant harm and those cases should be addressed. Consumerist has a case up about email policy gone wrong with a clear path to harm but no policy for handling the issue. There are a couple places I see where this policy hole can be fixed. more
US presidential candidate Mitt Romney will likely be reconsidering his email passwords after his online email account was reportedly hacked. A hacker claims to have accessed Romney's Hotmail and Dropbox accounts after guessing the answer to the Republican candidate's 'favourite pet' security question. It's suspected Romney used the same password for more than one account. more
This weekend we took the car in for service. Instead of dropping it off at the dealership, we found a small, local garage. Prominently positioned on the counter was their Email Privacy Policy... If a little garage can provide such an understandable and readable privacy policy, how is it that so many email and internet experts fail to do the same? more
As my recent series of posts has indicated, I am seeing a lot of future changes in the email industry. What do I think we can look forward to in email in 2010? ...In the realm of real authentication, the protocol most are using is is DKIM. While people will probably continue to publish SPF records (and Microsoft will continue to cling to the hope it becomes widespread) its relevance will continue to decrease. more
Once you've determined that you can trust the signer of a message, as we discussed in part 3, it's easy to extrapolate that various portions of the message are equally trustworthy. For example, when there's a valid DKIM signature, we might assume that the From: header isn't spoofed. But in reality, DKIM only tells us two basic things... more
Before we dive into optimizing predictive analytics for images using #RealTimeML, at our neighborhood Email Service Provider, there are a few people we need to acknowledge. First, we would like to recognize the Stanford Digital Economy Lab and its managing director Christie Ko. Christie reached out to us to potentially write articles for them, and we talked about several topics in the world of Machine learning (ML). She found our blog here on CircleID and ... more
A few issues may affect some senders/outbound mail across the email industry this week... A few folks in the industry said they saw false positives of RLY:B1 blocks since Monday the 8th. If you notice these, ensure you follow necessary procedure: check to see all is good on your end, and then submit a support ticket to AOL's postmaster group. more
The steepening trajectory towards event-driven and real-time API architecture is imminent. This means incorporating event-based APIs into a technology strategy and leveraging existing API legacy systems that may have incurred a fair amount of technical debt, especially for historically progressive organizations. more
The Anti-Spam Research Group (ASRG) published a draft for an Overview of Email DNSBL Best Practices. We can take a step back and review paragraph 2.2.5 (Conflict of Interest)... Some DNSBLs used for blocking/negative reputation have had a practice of requiring fees or donations to charities from the listee for delisting. It is generally considered entirely appropriate for a DNSBL to charge for access to it by its users -- the definition of a commercial DNSBL. more
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