Email

I Don’t Give Damn About My Bad Reputation - Joan Jett

Two friends of mine wrote pieces today about reputation, one about email, the other about real-life stuff. I think they are strangely, tangentially yet inextricably linked. Laura Atkins, email specialist and part-time meteorologist at Word to the Wise aggregated a series of posts about a storm gathering on the email front. Receivers and filter-makers are up in arms about the crappy mail streams they see coming to them from ESPs, email service companies providing sending services for clients of various pedigrees.

Email Service Providers and the Coming Changes

Yesterday I talked about how I'm hearing warnings of a coming paradigm shift in the email industry. While these changes will affect all senders, Email Service Providers (ESPs) in particular are going to need to change how they interact with both ISPs and their customers. Currently, ESPs are able to act as "routine conveyers." The traffic going across their network is generated by their customers and the ESP only handles technical issues.

ISPs Are Speaking, Is Anyone Listening?

Lately I've been seeing and hearing a lot of quiet warning noises coming from ISPs and spam filtering companies about sender behaviour. I believe they're forecasting changes in how ISPs treat commercial email and what new issues senders are going to have to negotiate. The short version is that commercial mail is a mixed bag.

Just Make It Stop

In a recent discussion among mail system managers, we learned that one of the large spam filter providers now has an option to reject all mail from ESPs (e-mail service providers, outsourced bulk mailers) regardless of opt-in, opt-out, spam complaints, or anything else, just block it all. Some of the ESPs wondered what would drive people to do that...

Was the ClimateGate Hacker Justified? Join the Debate!

A few days ago a story broke where someone hacked into a global warming research institute and stole all emails from the past 10 years, proving a conspiracy. In the vast amount of emails stolen, some emails were also found with clear-cut lies, showing how some scientists conspired to deceive in scientific research about data that did not fit their agenda of proving global warming. I am opening the subject for debate...

IDN and Email: The Harsh Reality

There has been a lot of talk about IDNs here and elsewhere but what does the reality look like for a plain user? As a test, I randomly choose 28 domains from Alexa's top 100 Sites and tried to create a user account with the email address user@??.com. The bleak result...

Maybe Email IS Dead - Part of It, Anyway

I tend to chuckle at every new proclamation that email is dead. Google Wave won't kill it. Twitter and Facebook aren't killing it; they're using it. RSS didn't kill it. Instant messaging didn't kill it. "Push media" (remember that?) didn't kill it. AOL and Compuserve and Prodigy didn't kill it; they joined it. And before that, usenet and email lived happily side-by-side.

Email’s Not Dead, Neither is Spam

Over the past few years, we have seen a plethora of over-hyped articles in the popular press and blogosphere crowing wrong-headedly about how 'email is dead'. Social networks like Facebook and Twitter, new and as-yet unproven technologies are the supposed death-knell for our old reliable friend, e-mail. I wrote about the rumours of email's death being exaggerated back in 2007 in response to such inanity. Since then, we've seen such a cornucopia of silliness of the 'Such & such is killing email' variety that Mark Brownlow compiled a bunch of articles, and their rebuttals at his excellent site...

Privacy Policies in the Real World

This weekend we took the car in for service. Instead of dropping it off at the dealership, we found a small, local garage. Prominently positioned on the counter was their Email Privacy Policy... If a little garage can provide such an understandable and readable privacy policy, how is it that so many email and internet experts fail to do the same?

Study on Improving Internet Usability: A Framework for Domain Name Policy Evaluation

A domain name is a unique alphanumeric designation that facilitates reference to sets of numbers which actually locate a particular computer on the Internet. Domain names are a fundamental part of the Internet's user interface. Improving the usability of the Internet depends upon effective domain name policy. This study is intended to contribute to improvement in Internet usability for the end users of domain names. Benefits of more usable domain names include: higher sales, customer satisfaction and productivity, and reduced support costs.