Bad idea: Set up a business and provide poor goods or services; receive bad reviews online for your poor goods or services. Worse idea: Instead of treating your customers' feedback as free expert advice and listening to their suggestions on how to improve your business, sue your customers -- experience the Streisand Effect -- resulting in increased media coverage highlighting your lousy goods, service, and treatment of customers. Ensure that negatives reviews of your business get the widest exposure possible. more
China has shut down or 'dealt with' thousands of websites for sharing 'harmful' erotic or obscene content since April, the state's office for combating pornography and illegal publications announced on Thursday. more
Website publishers that want to protect themselves against claims of copyright infringement must participate in a new online registration system created by the U.S. Copyright Office for the Digital Millennium Copyright Act ("DMCA") -- even if they have participated previously. The new program, launched on December 1, 2016, offers a mandatory online registration system for the DMCA that replaces the original (and clunky) "interim" designation system, which was created in 1998. more
Even those who care about net neutrality might not have heard of the aptly-called Shadow Regulations. These back-room agreements among companies regulate Internet content for a number of legitimate issues, including curbing hate speech, terrorism, and protecting intellectual property and the safety of children. While in name they may be noble, in actuality there are very serious concerns that Shadow Regulations are implemented without the transparency, accountability, and inclusion of stakeholders necessary to protect free speech on the Internet. more
I've written posts about trolls in Cuba, where Operation Truth is said to use a thousand university-student trolls and trolls in China where government workers fabricate an estimated 488 million social media posts annually. Now we are reading about Russian government trolls... The fake news and trolling revealed during the last few months of the US political campaign has sowed doubts about everything we see and read online. We're beginning the transition from "critical thinking" to "paranoid thinking." more
We are building the Internet Archive of Canada because, to quote our friends at LOCKSS, "lots of copies keep stuff safe," writes founder Brewster Kahle in a blog post on Tuesday. more
Data breaches are the oil spills of the digital economy. Over 429 million people were affected by reported data breaches in 2015 -- and that number is certain to grow even higher in 2016. These large-scale data breaches along with uncertainties about the use of our data, cybercrime, surveillance and other online threats are eroding trust on the Internet. more
Germany's Justice Minister says Facebook should be treated like a media company rather than a technology platform, suggesting he favors moves to make social media groups criminally liable for failing to remove hate speech. more
Here's a question: If 47 USC 230(c) (the Good Samaritan provision of the Communications Decency Act) says that online services are not liable for third party content, then can you even sue the online service? Shouldn't the online service be immune from lawsuit? Because, after all, what would be the point of being sued for something for which you cannot be liable? more
There is no doubt that the number of online consumers is on a rise and that this is a trend that will not stop any time soon. Over the last couple of years, the number of digital buyers has grown by a steady 150 million each year. This number is expected to stay stable for a few more years to come. By 2020, about two billion people will be purchasing things online and making online money transactions on a regular basis. more
The death of Thailand's King Bhumibol Adulyadej has led to stores running out of black and white clothing as the population mourns its leader in color-appropriate clothing. What does this mean for website localization? ...Web localization isn't just about creating a localized website and forgetting about it. It's about creating a living and breathing website that responds quickly to local events. Web localization is about respect. more
Google has announced the release of a new open-source font called Noto that supports 800 languages and covers 110 writing systems. more
Establishing your brand in an effort to combat counterfeiters on the ever growing and incredibly popular Chinese marketplace Alibaba can seem like a daunting task. Alibaba has grown so popular that it now ships over 12 million packages a day, compared the 3 million shipped by Amazon. Additionally, on Cyber Monday, a popular day for online shopping during the holiday season, Amazon processed 37 million orders. In comparison on Singles Day, an annual holiday in China, Alibaba processed 278 million orders. more
According to a recent study carried out by Custora in the USA, search engines -- paid and organic -- represent close to 50% of e-commerce orders, compared to 20% for direct entry. A dot brand domain has the potential to boost direct entry, as it can be more memorable than traditional domains. Can dot brand domains also be part of a consistent search engine strategy? more
Connected devices need a free-to-use infrastructure that allows for innovation beyond the needs of a provider or other intermediary. An interface is best when it disappears and the user can focus the problem at hand. In the same way infrastructure, is best when it can simply be assumed and becomes invisible. With an invisible infrastructure as with an invisible interface a user can concentrate on their tasks and not think about the computer. Dan Bricklin and I chose to implement VisiCalc on personal computers that people could just purchase. more
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